Operations Degree Apprentice

Royal Mail Group; Greater London; On-site; GBP 25,000; Full time

Job description

Join Our Parcel Force Operations Degree Apprenticeship!

Location: London South West - Sutton
Hours: 36 hours per week
Qualification: Degree in Management and Business (BA, BSc, or BBA)

Start Date: September 2025

Salary: £24,082

Working Hours: As an Operations Degree Apprentice, you'll work different shifts to experience our 24/7 operations. This includes early, late, and night shifts, as well as some weekends. You'll get plenty of notice for your shift schedules. A full UK driving licence is required as you'll travel to multiple sites.

Shift Patterns:
Early shifts (starting around 6am)
Late shifts (finishing as late as 10pm)
Night shifts (5pm - 4am)

About Us: At Royal Mail, we deliver to every address in the UK, connecting people and helping businesses grow. We're transforming our business for future generations, serving our customers with pride and being integral to local communities.

About the Apprenticeship:

Over three years, you'll rotate through different depots, hubs, and commercial teams, learning about our parcel journey. You'll gain skills in:

1. Logistics & Supply Chain Operations: Understand our parcel delivery network.
2. Operational Management: Manage teams, KPIs, and shift planning.
3. Commercial & Financial Acumen: Learn about budgeting and profitability.
4. Customer Service & Client Relationships: Handle complaints and improve service.
5. Leadership & People Management: Develop communication and conflict resolution skills.
6. Continuous Improvement & Innovation: Adopt new technology and improve processes.
7. Sustainability & Environmental Practices: Learn about reducing our carbon footprint.

About You:

You should have:

1. Clear Communication: Confidently interact with team members, managers, and customers.
2. Analytical Skills: Assess issues, understand data, and recommend improvements.
3. Teamwork: Collaborate effectively across various departments.
4. Time Management: Balance multiple responsibilities efficiently.
5. Leadership Potential: Inspire and manage small teams or projects.
6. Attention to Detail: Follow processes accurately and ensure compliance.
7. Adaptability: Thrive in a fast-paced environment with changing priorities.
8. Customer Focus: Deliver excellent service and proactively resolve issues.
9. Numeracy & Data Skills: Confidently work with numbers and data tools.
10. IT Literacy: Comfortable using email, online systems, and operational software.

Requirements: Five GCSEs (grade C/4 or higher) and three A-Levels (grade B or above)

What's in It for You? Earn while you learn with a great salary and excellent benefits. 22.5 days holiday, increasing with length of service.
Excellent company-matched pension scheme and financial wellbeing benefits.
Free 24/7 access to services supporting your physical, mental, financial, and social wellbeing.

Applications Close Soon - Don't Miss Out!

Ready to shape your future with Royal Mail? Apply now!

Royal Mail takes pride in our diverse employee network groups, which actively promote belonging and foster a positive work environment. Our unwavering commitment to inclusion means that we're passionate about our people representing the communities we serve.

If you require any adjustments during the application and hiring process, please share the details in your application. Additionally, we're proud to be Forces family friendly and a Gold signatory of the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.