Operations/Customer Service

Cast UK Limited; Bristol; On-site; GBP 35,000; Full time

Job summary

An established industry player in freight distribution is on the lookout for a proactive Operations & Customer Service professional. This role is pivotal in overseeing logistics operations, ensuring the seamless coordination of pallet deliveries, and optimizing resource allocation. The ideal candidate will demonstrate strong leadership and analytical skills while fostering client relationships across a high-performance logistics network. If you are passionate about logistics and operational excellence, this opportunity offers a chance to make a significant impact in a dynamic environment.

Qualifications

• Bachelor's degree in Business Management or Logistics required.
• Proven experience in logistics operations and client management.

Responsibilities

• Manage daily logistics operations and pallet distribution.
• Build and maintain relationships with clients and vendors.
• Lead a team of customer service representatives.

Skills

Logistics Operations

Client Relationship Management

Analytical Skills

Team Leadership

Education

Bachelor's degree in Business Management

Bachelor's degree in Logistics

Bachelor's degree in a related field

Tools

Logistics Software

Job description

Operations & Customer Service - Logistics & Freight Distribution

Location: Bristol
Contract Type: Permanent
Salary: 35,000 per annum

A leading company in palletised freight distribution is seeking a proactive and results-driven Operations & Customer Service to drive operational excellence and strengthen client relationships within a high-performance logistics network.

About the Role:

This position involves overseeing high-volume logistics operations, ensuring seamless coordination of over 200+ pallet deliveries daily, and optimising resource allocation. The successful candidate will collaborate with internal teams, vendors, and partner depots to maintain service excellence and compliance. Strong leadership, analytical abilities, and a client-focused approach will be key to success in this role.

Key Responsibilities:

• Logistics Coordination: Manage daily pallet distribution within an award-winning network, ensuring efficiency and reliability.
• Client & Vendor Relations: Build and maintain strong relationships with key stakeholders, including 125+ partner depots across the UK and Ireland.
• Performance & Compliance: Monitor and report on key performance metrics such as on-time delivery rates and cost per delivery.
• Quotation Management: Provide accurate and competitive pricing for UK, European, and international shipments to support business growth.
• Team Leadership: Lead and develop a team of customer service and sales representatives, providing guidance and mentorship.

Requirements:

• Bachelor's degree in Business Management, Logistics, or a related field.
• Proven experience in logistics operations, client relationship management, or supply chain management.
• Strong analytical skills and ability to manage high-volume operations.

Preferred:

• Excellent business acumen and communication skills.
• Ability to manage multiple priorities and adapt to a dynamic environment.
• Experience in KPI reporting, compliance management, and logistics software.
• Familiarity with major pallet networks and UK/EU freight distribution.

If you have a passion for logistics, leadership, and operational excellence, we invite you to apply for this exciting opportunity.