Operations & Customer Response Executive

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An inspiring opportunity awaits for a Customer Service Advisor in a vibrant London office. This role offers the chance to grow within an expanding company, where you'll foster relationships with clients and contribute to innovative ideas. Ideal candidates will be cheerful, self-motivated, and eager to learn, thriving in a supportive team environment. Enjoy flexible working hours, the ability to work from home, and a friendly culture that promotes team bonding through lunches and dinners. If you're ready to make an impact and advance your career, this position is perfect for you.

Benefits

25 days holiday

Flexible working hours

Frequent team lunches and dinners

Discretionary bonus

2 days working from home

Qualifications

• Exceptional customer service skills and experience in an office environment.
• Self-motivated and able to work independently.

Responsibilities

• Liaising with customers via email and phone to answer queries.
• Developing social media and SEO content.

Skills

Customer Service

Self-Motivation

Fast Touch Typing

Initiative

Education

Experience in Office Environment

Job description

Social network you want to login/join with:

Operations & Customer Response Executive, London

Client:

Inspiring Interns

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

3d2411427dfe

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Key responsibilities of the role:

We are looking for an exceptional Customer Service Advisor to work within a small team in our central London office who will help build and maintain relationships with our growing client base. The role has huge growth potential within an expanding business and the possibility to grow with the team, playing a crucial role in taking the company to a new level.

The candidate must be happy to work independently, and at times work alone in the office, so they must have excellent self-motivation.

The ideal candidate will have experience of working in an office environment. We are looking for a cheerful, intelligent, fast learner who will show initiative and be a self-starter. Fast touch typing will also be an advantage.

Day-to-day activities will include:

1. Liaising with existing and prospective customers by email and telephone to answer queries and arrange repayment plans
2. Following collections procedures
3. Liaising with debt management companies
4. Developing and posting social media content and SEO website content
5. Joining the team in creating new ideas

Hours:

Monday - Friday 9.00am to 5.30pm, 4 weekend days per month (weekdays given in lieu)

What are the perks of working here:

1. 25 days holiday
2. Flexibility – candidate can choose when they work (within the set parameters)
3. Friendly team who arrange frequent team lunches and dinners
4. Discretionary bonus
5. 2 days working from home