Operations & Customer Experience Operator

JR United Kingdom; Cardiff; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic eco-friendly kitchen appliance company in Cardiff is seeking an Operations & Customer Experience Operator to support customer service, sales, and operational tasks. Ideal candidates will have strong communication and organizational skills along with experience in e-commerce. Join a growing brand that values innovation and customer care, with opportunities for professional development and flexible work arrangements.

Benefits

Flexible hours

Remote work setup

Opportunity to grow within the company

Qualifications

• Experience in customer service and operations is essential.
• Ability to manage and motivate suppliers.
• Comfortable using digital tools and platforms.
• Empathetic and solution-oriented in customer interactions.

Responsibilities

• Respond to customer inquiries with clarity and professionalism.
• Maintain accurate records of orders and feedback.
• Build product listings and descriptions across platforms.
• Coordinate with suppliers for smooth fulfilment.
• Monitor inventory levels and support restocking processes.

Skills

Strong oral and written communication

Analytical skills

Organizational skills

Supplier relationship skills

Negotiation skills

E-commerce familiarity

Proactive attitude

Education

Qualification in Marketing Operations

Tools

E-commerce platforms (Amazon, Shopify)

Digital marketing tools

Spreadsheets

Email platforms

Job description

Social network you want to login/join with:

Operations & Customer Experience Operator, cardiff

col-narrow-left

Client:

Location:

cardiff, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

26.08.2025

Expiry Date:

10.10.2025

col-wide

Job Description:

About us

BridgePro is a dynamic, independent product and procurement services company based in the UK. We specialize in producing and retailing premium, eco-friendly kitchen appliances — including our flagship air fryer ovens — designed to enhance everyday life through innovation, efficiency, and affordability. Customer satisfaction is at the heart of everything we do. We pride ourselves on fast, thoughtful service and a personal touch that builds trust and drives word-of-mouth growth.

Role Overview

As we grow, we’re looking for a warm, organised, proactive, detail-oriented Operations & Customer Experience Operator to help manage and grow BridgePro’s day-to-day operations. You’ll work closely with the founder to support customer service, online sales, operational tasks, marketing, logistics, distribution partnerships, and contribute to brand-building initiatives. This is a hands-on role ideal for someone who thrives in an entrepreneurial environment and enjoys wearing multiple hats.

Key Responsibilities

• Respond to customer inquiries with clarity, professionalism, and warmth.
• Maintain accurate records of orders, returns, and feedback.
• Build and assist with product listings, descriptions, and updates across platforms.
• Coordinate with suppliers and logistics partners to ensure smooth fulfilment.
• Monitor inventory levels and support restocking processes.
• Help prepare customer support materials and training guides.
• Identify opportunities to improve service delivery and operational efficiency.

The Role

This role offers a unique opportunity to grow within a dynamic, purpose-driven business that blends operational excellence with creative flair.

• Team Work: Work closely with the founder, gaining insight into customer experience strategy, product development, and business operations.
• Brand-Building Experience: Contribute to the growth of BridgePro’s product portfolio and customer engagement strategy.
• Creative Freedom: Your ideas matter—whether it’s refining a support process or shaping a product listing, we welcome innovation.
• Professional Development: Exposure to cross-functional projects in operations, customer service, branding, and logistics.
• Positive Work Culture: We value clarity, warmth, and excellence—expect a supportive environment that encourages growth.

Ideal Candidate & Qualifications

• Qualification in Marketing Operations (preferred)
• A “can-do” attitude and willingness to go above and beyond for customers.
• Strong oral and written communication, analytical and organizational skills.
• Excellent supplier relationship and negotiation skills.
• Demonstrate ability to manage and motivate suppliers.
• Experience in customer service and operations — attitude and adaptability matter most.
• Experience with e-commerce platforms / tools and logistics (e.g. Online retail, Amazon, Shopify, Tik-Tok)
• Comfortable using spreadsheets, and email platforms.
• Empathetic and solution-oriented in customer interactions.
• Familiarity with digital marketing tools and social media (bonus).
• Proactive, reliable, and eager to learn.
• Self-starter who enjoys problem-solving and working independently.

Why Join BridgePro?

• Be part of a growing brand that values sustainability, innovation, and customer care.
• Work directly with the founder and shape the future of the business.
• Flexible hours and remote work setup.
• Opportunity to grow into a larger role as the business expands.

How to Apply

Send your CV on why this role excites you to [emailprotected] . We review applications on a rolling basis.