Operations Coordinator - VRM

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Operations Coordinator to join their dynamic team in Bristol. In this role, you will be instrumental in managing vehicle logistics and ensuring exceptional customer service. Your ability to make quick decisions and engage effectively with stakeholders will be vital in maintaining service level agreements. With a focus on continuous improvement and problem-solving, you will thrive in a collaborative environment that values flexibility and communication. Join a company that prides itself on providing worry-free mobility solutions and offers a competitive reward package, including private medical insurance and generous leave.

Benefits

Private Medical Insurance

Generous Leave

Pension

Flexible Working Environment

Qualifications

• Proven telephone experience with excellent customer service.
• Administrative experience with attention to detail.

Responsibilities

• Assist the Logistics & Vehicle Assignment Team with vehicle allocation.
• Liaise with third-party partners and ensure timely reporting.

Skills

Customer Service

Communication Skills

Problem Solving

Administrative Skills

Microsoft Office

Tools

Microsoft Excel

Microsoft Outlook

Job description

Social network you want to login/join with:

About The Role

Motability Operations is currently recruiting for an Operations Coordinator to join our team in Bristol on a 6-month FTC. As an Operations Coordinator, your role will be to assist the Logistics & Vehicle Assignment Team in ensuring that all vehicles being returned from the scheme are allocated, routed, and moved through the correct sales channel and are completed within service level agreements through to the point of sale. You will liaise with third-party partners, ensure all team reporting and administrative support are actioned within agreed timescales, and work efficiently and effectively to make decisions on the best outcomes for vehicles, customers, and key stakeholders.

About You

• Takes full ownership of issues and continuously strives for improvement
• Gains an understanding of all areas within Motability Operations, especially Vehicle Remarketing
• Ability to make quick decisions considering commercial impact
• Demonstrates an enthusiastic ‘can-do’ attitude
• Flexible across tasks and activities as required, adapting to business needs
• Engages in a direct and personal way
• Excellent communicator at all levels, maintaining open communication with interlinking teams, particularly within Vehicle Remarking
• Maintains working relationships with Customer Service teams at refurbishment centres, logistics suppliers, and other partners
• Cascades information appropriately, delivering the right message at the right time
• Works under pressure and solves issues logically
• Proactively solves problems and is forward-thinking
• Demonstrates a flexible approach to solutions and change recommendations
• Ensures cost-effective resolutions
• Balances customer needs with business needs, treating customers as individuals and providing appropriate solutions
• Inspires trust and fosters professional relationships
• Communicates in a friendly and professional manner
• Confidently understands external and internal customer needs, explaining decisions clearly
• Strives to improve personal performance to exceed SLAs and KPIs
• Works collaboratively as part of a team

Minimum Criteria

• Ability to communicate effectively at all levels
• Proven telephone experience
• Proven excellent customer service experience
• Genuine interest in providing excellent customer service
• Accuracy and attention to detail
• Administrative experience
• Experience working to service levels
• Relevant PC and administrative skills, e.g., Microsoft Office, Excel (V-lookups), Outlook
• Excellent written and verbal communication

About The Company

Motability Operations is a unique organization, providing worry-free mobility solutions to over 630,000 customers across the UK. We lease a range of vehicles with insurance, maintenance, and breakdown assistance included. We are the UK's largest car fleet operator, working with around 5,000 dealers and major manufacturers. We pride ourselves on outstanding customer service, with a customer satisfaction rating of 9.8 out of 10.

Our values are at the core of our culture: finding solutions, driving change, and caring. As a team member, you can expect a competitive reward package, pension, generous leave, private medical insurance, and various employee benefits, all within an inclusive and flexible working environment.