Operations Coordinator - VRM

Motability Operations; Bristol; On-site; GBP 25,000 - 32,000; Full time

Job summary

Motability Operations is seeking an Operations Coordinator in Bristol for a 6-month fixed-term contract. You will support the Logistics & Vehicle Assignment Team, ensuring effective vehicle processing and customer service. Ideal candidates should have strong communication skills and a customer service background, and be adept at problem solving within a team environment.

Benefits

Private medical insurance

Generous leave

Employee discounts

Salary sacrifice schemes

Flexible working options

Qualifications

• Ability to communicate with people at all levels.
• Experience working to service levels.
• Accuracy and attention to detail.

Responsibilities

• Assist the Logistics & Vehicle Assignment Team ensuring vehicles are allocated and routed correctly.
• Liaise with third-party partners and provide administrative support.
• Make efficient decisions regarding vehicles and customer needs.

Skills

Communication

Problem Solving

Customer Service

Attention to Detail

Teamwork

Education

Administrative experience

Proven telephone experience

Tools

Microsoft Office

Job description

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About The Role

Motability Operations is currently recruiting for an Operations Coordinator to join our team in Bristol on a 6-month FTC. As an Operations Coordinator, your role will be to assist the Logistics & Vehicle Assignment Team in ensuring that all vehicles being returned from the scheme are allocated, routed, and moved through the correct sales channel, completing within service level agreements through to point of sale. You will liaise with third-party partners, ensure all team reporting and administrative support is actioned within agreed timescales, and work efficiently to make decisions for vehicles, customers, and stakeholders.

About You

• Takes full ownership of issues and strives for improvement
• Gains understanding of all areas within Motability Operations, especially Vehicle Remarketing
• Ability to make quick decisions considering commercial impact
• Demonstrates an enthusiastic ‘can do’ attitude
• Flexible across tasks and activities as required
• Engages directly and personally
• Excellent communicator at all levels
• Maintains relationships with Customer Service teams, logistics suppliers, and partners
• Communicates appropriately, delivering the right message at the right time
• Works under pressure and solves issues logically
• Proactively solves problems and responds forward-thinking
• Ensures cost-effective resolutions
• Balances customer and business needs
• Provides personalized customer solutions
• Inspires trust and fosters strong relationships
• Communicates in a friendly, professional manner
• Confidently understands and communicates customer needs
• Strives for continuous personal improvement to meet and exceed SLAs and KPIs
• Works well as part of a team and supports colleagues

Minimum Criteria

• Ability to communicate with people at all levels
• Proven telephone and customer service experience
• Accuracy and attention to detail
• Administrative experience
• Experience working to service levels
• Good PC skills, including Microsoft Office (Excel, Word, Outlook)

About The Company

Motability Operations is a unique organization providing mobility solutions to over 630,000 customers across the UK, including cars, wheelchairs, and scooters, with insurance and maintenance included. As the UK's largest car fleet operator, we work with around 5,000 dealers and major manufacturers, prioritizing outstanding customer service with a satisfaction rating of 9.8/10.

Our values are: We find solutions, We drive change, We care. Our benefits include a competitive reward package, pension, generous leave, private medical insurance, salary sacrifice schemes, life assurance, health screening, employee discounts, and flexible working options. We are committed to inclusivity and providing accessible workplaces and flexible work arrangements.