Operations Coordinator - Up to £30K - Immediate Start Available

Office Angels; Crawley; On-site; GBP 28,000 - 30,000; Full time

Job summary

An established industry player seeks a detail-oriented Operations Coordinator to enhance efficiency in the utilities sector. This role is pivotal in managing daily logistics, processing orders, and resolving customer issues while ensuring compliance with regulations. The ideal candidate will possess strong organizational and communication skills, with a proactive approach to problem-solving. Join a vibrant team that values collaboration and innovation, and seize the opportunity for professional growth in a supportive environment. If you are ready to make a significant impact, we want to hear from you!

Benefits

Competitive salary

Professional development opportunities

Vibrant workplace culture

Regular team events

Qualifications

• Proven experience in operations or project coordination.
• Strong communication skills to engage with team members.

Responsibilities

• Manage day-to-day logistics and ensure smooth operations.
• Serve as the first point of contact for customer queries.

Skills

Operations Coordination

Organizational Skills

Communication Skills

Problem Solving

Customer Service

Education

Experience in Utilities Sector

Proficiency in Microsoft Office

Tools

CRM Systems

Project Management Tools

Job description

JOB TITLE: Operations Coordinator - Immediate Start Available!
LOCATION: Crawley
CONTRACT TYPE: Permanent
HOURS: Monday - Friday, 8am - 5pm
SALARY: £28,000 - £30,000 per annum

Are you a detail-oriented, organised individual looking to make a significant impact in the utilities sector? Do you thrive in a fast-paced environment and enjoy coordinating operations to ensure everything runs smoothly? If so, we want YOU to join our client's team in Crawley!

What You'll Do:

As our Operations Coordinator, you will be the backbone of our operations team, ensuring that everything runs like clockwork. Your responsibilities will include:

• Daily Logistical Operations: Manage day-to-day logistics, ensuring smooth operations from enquiry to completion.


• Order Handling: Process orders including skip exchanges, hazardous waste removals, compactor empties, and wheelie bin rollouts for commercial clients.


• Issue Resolution: Address and resolve issues such as missed waste collections and complex client requests.


• CRM Maintenance: Keep our CRM system updated with customer contact details and task statuses.


• Tracking and Coordination: Track jobs and queries through to resolution, coordinating with suppliers and keeping clients informed.


• Customer Interaction: Serve as the first point of contact for customer sales/service queries via service inbox and phone calls.


• Customer Follow-Up: Proactively follow up with customers to ensure satisfaction with job completion and overall service performance.


• Communication: Liaise with customers and suppliers via email and phone, resolving queries quickly and accurately.


• Problem Solving: Work with the Commercial Operations Manager to find solutions to customer problems and present proposals and quotes.


• Relationship Building: Build and maintain strong relationships with customers and suppliers through ongoing interaction.


• Compliance: Ensure compliance with HR and Health & Safety regulations, promoting a safe, fair, and legally compliant workplace.

What You Bring:

We're looking for a proactive and enthusiastic individual with:

• Proven experience in operations or project coordination, preferably in the utilities sector.


• Exceptional organisational skills and the ability to manage multiple tasks simultaneously.


• Strong communication skills, both verbal and written, to engage with team members and stakeholders.


• A keen eye for detail and a commitment to delivering high-quality work.


• Proficiency in Microsoft Office Suite and experience with project management tools.


• A positive attitude and a willingness to take on challenges.

What's in It for You?

• Competitive salary and benefits package.


• Opportunities for professional development and career advancement.


• A vibrant workplace culture that encourages collaboration and innovation.


• Regular team events and social activities to foster camaraderie.

Ready to Make a Difference?

If you're excited about the opportunity to be an integral part of our operations team and make a real difference in the utilities industry, we want to hear from you! Apply now and let's embark on this journey together.

How to Apply:

Send us your CV and a cover letter detailing your relevant experience and why you're the perfect fit for this role. We can't wait to meet you!

Join us in shaping a sustainable future - one operation at a time!
We are an equal-opportunity employer and welcome applications from all qualified candidates.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.