Operations Coordinator - Notting Hill

Knight Frank; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading property consultancy is seeking an Operations Coordinator for their Notting Hill office. This role involves sales administration, customer service, and supporting office operations. The ideal candidate should have over 3 years of experience in a similar role and be proficient in Microsoft Office. Competitive salary offered with a full-time, on-site working arrangement.

Qualifications

• 3+ years of experience in a similar operations or administration role.
• Proficient in using Microsoft Office packages.

Responsibilities

• Provide exceptional internal and external customer service.
• Maintain a tidy office and reception area.
• Assist with Customer Experience initiatives.
• Generate accurate sales invoices and manage facilities invoices.
• Organize office contractors and team events.

Skills

Customer service excellence

Sales administration

Microsoft Office proficiency

Office management

Communication skills

Job description

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Operations Coordinator - Notting Hill, London

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Client:

Knight Frank

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d30cd4ade7b8

Job Views:

181

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Contract Type Permanent Employment Type Full-Time Working Requirements On Site Hours 9:00am to 6:00pm Salary Competitive Division Residential Location Notting Hill Sales - London

Knight Frank is looking to hire an Operations Coordinator to support our Notting Hill Office.

We are the world’s leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 20,000 people in 600+ Offices across 50 Territories.

Role:

The London Residential sales division are looking to recruit an Operations Coordinator to carry out sales administration and business operations responsibilities in our Notting Hill office, as well as providing support to the wider London office network and Operations team.You will report into the Head of London Sales Operations and Operations Executive, with day-to-day input from the Department Sales Head.

Responsibilities:

Provide exceptional internal and external customer service in all interactions.

Assist with answering calls, welcoming clients, and taking accurate information.

Maintain a tidy office and reception area.

Assist the Department Head with implementing Customer Experience initiatives.

Drive net promoter scores through customer journey improvements.

Provide detailed sales administration for negotiators, including managing contacts and property records.

Create and manage documents and letters on the in-house CRM system.

Handle due diligence processes and liaise with the best practice team.

Ensure office compliance and improve audit pass rates.

Generate accurate sales invoices and process contractor/office facilities invoices.

Create marketing materials such as property brochures, window cards, and mailers.

Organize EPCs, photos, and floorplans with external suppliers.

Update property listings on internal and external web portals.

Manage health and safety checks and ensure new starters are informed of protocols.

Organize office contractors, facilities, and team events, and manage office supplies and refurbishments.

Key Experience Required:

3+ years of experience in a similar operations or administration role (preferred)

Proficient with Microsoft Office packages

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Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs,even if provided by PSL agencies.