Operations Coordinator - Grenade

Mondelēz International; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in active nutrition is seeking an Operations Coordinator to enhance their logistics and customer service efforts. This role offers an exciting opportunity to contribute to a rapidly growing brand while developing your career in a supportive environment. You will play a key role in ensuring efficient operations, from order processing to transport coordination, and will collaborate with various teams to drive success. If you have a passion for operations and a desire to make a significant impact, this position is perfect for you.

Qualifications

• Experience in operations and customer services with a focus on logistics.
• Strong organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Provide operations support to sales, marketing, and finance teams.
• Coordinate order fulfillment and manage customer relationships.

Skills

Organizational Skills

Problem-Solving Skills

Microsoft Office Proficiency

Communication Skills

Supply Chain Understanding

Analytical Skills

FMCG Operations Experience

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Join to apply for the Operations Coordinator - Grenade role at Mondelēz International

About Grenade

Grenade is an international active nutrition and lifestyle brand, which has grown rapidly since its launch in 2010. Driven by its strong brand, distinctive products, and highly innovative approach, Grenade has made an explosive impact in the sports and active nutrition segments.

Job Description

We are seeking an exceptional Operations Coordinator specializing in operations and customer services to play a pivotal role in our journey to create a global lifestyle brand. Responsibilities include B2B customer service, logistics, transport, and ensuring our products reach their destinations efficiently. Join Grenade’s high-performing team during this exciting growth phase, offering a motivating environment and rewarding opportunities for personal and professional development.

How You Will Contribute

1. Provide UK Operations support to Sales, Marketing, and Finance teams.
2. Enter orders and coordinate fulfillment from entry to delivery.
3. Book transport, process imports/exports, plan packing, and manage customer relationships.
4. Analyze data, develop solutions, and generate reports.
5. Process orders from B2C and B2B customers, including those via EDI, email, and customer portals.
6. Create sales orders, warehouse shipments, and transfer orders, ensuring timely and accurate processing per SOPs.
7. Manage returns, complete customer setup documents, and run inventory reports to ensure stock accuracy.
8. Coordinate with planning, warehouse, and transport teams, and monitor ERP alerts to resolve errors.

What You Will Bring

A desire to drive your career forward with experience in:

1. Excellent organizational and multitasking skills with attention to detail.
2. Strong problem-solving skills and ability to work under pressure.
3. Proficiency in Microsoft Office (Excel, Word, PowerPoint).
4. Effective communication skills for liaising with stakeholders.
5. Understanding of the end-to-end supply chain and import/export compliance.
6. Analytical mindset with a methodical approach.
7. Experience in FMCG operations is desirable.

Additional Information

We support employee growth and encourage applications from qualified candidates. Mondelēz International is an equal opportunity employer, committed to diversity and inclusion. If you need assistance during the application or interview process, please contact our recruiter.