Operations Coordinator - Felixstowe

Gulf Agency Company; Felixstowe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in shipping and logistics is seeking an Operations Coordinator for their Felixstowe office. The role involves managing shipments, ensuring compliance with customs, and maintaining strong client relationships. Ideal candidates will have excellent communication skills and a proactive approach to safety. GAC offers a supportive work environment with comprehensive benefits and a commitment to sustainability.

Benefits

38 days annual leave

Vitality Private Medical Insurance

Company pension

Eyecare scheme

Employee assistance programme

Enhanced maternity and paternity benefits

Tusker Car Lease Scheme

Qualifications

• Strong communication and organizational skills.
• Experience using Microsoft Office products.
• Ability to multitask and prioritize.

Responsibilities

• Moving shipments via all methods of transport.
• Ensuring accurate invoicing and client communication.
• Problem solving to optimize service delivery.

Skills

Communication

Organizational skills

Attention to detail

Problem solving

Multitasking

Tools

Microsoft Office

Job description

GAC UK employs a team of over 350 specialists spread across 25+ branches throughout the UK, Ireland and Gibraltar. Our focus is on providing integrated shipping, logistics and marine solutions to diverse industries, from offshore oil & gas and renewable energy to every aspect of the shipping sector, from cruise liners and superyachts to tankers and dry bulk vessels. Additionally, our teams dedicated to marine leisure, sports, events, automotive, and aviation sectors offer specialised services tailored to these niche markets. The highest standards of customer service, operational excellence and delivery are central to everything we do.

We are currently recruiting for an Operations Coordinatorto be based at our Felixstowe office in Ocean Import & EU Road.

What you’ll be responsible for:

Moving shipments via all methods of transport – Road, Air, Courier, Ocean ensuring all customs requirements are also met and in place.

To ensure all invoicing is accurate and completed in a timely manner.

Maintaining excellent working relationships with clients and stakeholders.

Ensuring accurate information is provided to our clients regarding their material and shipments.

Problem solving & critical thinking to optimise service delivery and maximise margins.

Job requirements

The ideal candidate will have:

· Strong communication and organisational skills

· Ability to multitask and prioritise

· Ability to produce and maintain accurate documents

· Have a good understanding and appreciation of a proactive safety culture

· Experience using Microsoft office products

· Strong attention to detail

· Knowledge of International Deep Sea Imports

· A desire to continually improve

The Package

GAC gives you the opportunity to work for an employer who is committed to offering all our staff an enjoyable and rewarding career, with significant training and development prospects. In addition, you will receive a variety of benefits including:

· 38 days’ annual leave per year, plus a day off on your birthday

· Access to Vitality Private Medical Insurance

· Company pension

· Eyecare scheme

· Employee assistance programme

· Enhanced maternity and paternity benefits

Tusker Car Lease Scheme

In 2021, we launched our ten-year sustainability programme – MARS30. We are committed to “growing long term customer relationships across multiple products, whilst significantly reducing our environmental impact, improving the well-being of our people, and influencing our stakeholders to do the same.” We will accomplish our by mission by completing objectives aligned with the United Nations Sustainable Development Goals (SDGs).

At GAC UK, who you are is just as important as what you do. The GAC Spirit reflects our culture across the company, emphasising loyalty and understanding between management and staff. We recognise that people’s lives extend far beyond their jobs. By promoting a healthy combination of work and play we achieve a happier workforce, delivering service excellence. We have a team of 16 Mental Health First Aiders across the UK and a Wellbeing Working Group who meet monthly and regularly launch new internal wellbeing initiatives.

We are passionate about diversity and inclusion and joined the Diversity in Maritime Charter to underline our commitment to take tangible steps to optimise the diversity within our organisation.

In January 2023, Macmillan Cancer Support became our official charity of the year. Together, GAC UK and Macmillan Cancer Support will be working to help people with cancer and their loved ones live life as fully as they can.

If you think you have what it takes to become part of the GAC UK team, we look forward to receiving your application.