Operations Coordinator - Ascot and Virginia Water

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Operations Coordinator - Ascot and Virginia Water, ascot, gb, slhp

Client:

Knight Frank

Location:

Ascot

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

a072108d6e06

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

This is a permanent, full-time position based on-site from 9:00am to 5:30pm in Ascot, supporting the Sales Team at Knight Frank.

Knight Frank is the world’s leading independent international property consultancy, established in 1896, with a global network of over 20,000 professionals across more than 600 offices in 50 territories. We offer agency and professional advice across Commercial, Residential, and Rural sectors.

Role:

The Operations Coordinator will deliver excellent customer service and support sales administration. The ideal candidate will have strong attention to detail, work well in a team, and remain calm under pressure, providing diligent and efficient support.

Responsibilities:

• Provide exceptional customer experiences in all interactions.
• Handle incoming calls promptly and professionally.
• Maintain organization and cleanliness of the office and reception area.
• Support the Department Head in implementing Customer Experience initiatives.
• Drive improvements in net promoter scores through customer journey enhancements.
• Refer clients to various Knight Frank services, including Commercial and Global network offerings.
• Collaborate with Operations teams to support Office Head and regional departments.
• Manage property listings by creating activity records, ordering title checks, registering instructions, and preparing correspondence.
• Implement best practices, manage CDD processes, ensure compliance, and maintain organized files.
• Handle accounts, including generating accurate sales invoices and reconciling figures monthly.
• Prepare reports for meetings and ad hoc requirements, troubleshoot system processes, and conduct monthly performance monitoring.
• Mentor new team members and demonstrate proficiency in Knight Frank systems and dictation.
• Execute local marketing activities such as creating mailers, brochures, window cards, updating listings, and ensuring GDPR compliance.
• Ensure adherence to HSE and Information Security regulations, including ISO standards and GDPR policies.
• Manage departmental accounts, monitor management reporting, maintain performance records, and assist with expense submissions.

Key Experience Required:

• At least 2 years of experience in operations, administration, or secretarial roles (preferred).
• Proficient with Microsoft Office packages.
• Excellent command of English grammar and spelling.

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Please note: This is a direct search led by Knight Frank. Applications from recruitment agencies will not be accepted, nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.