Operations Coordinator (31974)

Crown records management; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A service management firm is seeking an Operations Coordinator for a one-year fixed term contract in the UK. Responsibilities include processing sales orders, scheduling deliveries, and managing client interactions. The ideal candidate will have strong customer service and organizational skills, along with proficiency in Microsoft Office. A great opportunity for motivated individuals looking to make an impact in logistics.

Qualifications

• Customer service and administrative experience is essential.
• Experience in project coordinating is preferred.
• Proficiency in Microsoft Excel is a requirement.

Responsibilities

• Review and process sales orders daily.
• Schedule crews and assist with project planning.
• Organise courier deliveries and collections.
• Send payment links to customers for payment.
• Track and report client carbon savings after completion.

Skills

Customer service and administrative experience

Experience in project coordinating

Proficiency in Microsoft Office Suite (especially Excel)

Great organisational skills

Data entry, reporting, and system maintenance

Fast-paced work environment experience

Effective communicator across all organisational levels

Strong interpersonal skills and relationship-building ability

Commercially aware and a critical thinker

Familiarity with logistics and operations software

Tools

Microsoft Office Suite

Moveman

Statii

Concur

Job description

Career Opportunities: Operations Coordinator (31974)

Requisition ID31974-Posted -EMEA-United Kingdom

Job Description – Operations Coordinator

Number of Roles: 1

About Crown Worldwide Group UK &I

Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We have been moving people’s lives for over half a century, always putting people at the centre of everything we do. We have a proud history in global logistics, but we are also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, putting the environment and the communities we work in through our Responsible Business Plan.

Main Duties:

• Review and process sales orders daily
• Delivery Scheduling using Live Tracking Software
• Schedule crews in advance and assist with project planning for large jobs
• Book on resources and update Job sheets with Client details and Routes
• Organising Courier Deliveries and Collections
• Order materials and submit workshop requests
• Create and update purchase orders after delivery dates are confirmed
• Handle refunds
• Review failed deliveries, rebook, and coordinate with customers
• Manage permits and RAMS requests
• Workshop stock and Material control and cost management
• Send payment links via the ecommerce website to customers for Payment
• Receive and review all completed Job Sheets and Delivery notes and update data on Statii software
• Sharing the inbound customer calls and dealing with their enquiries
• Track and report client carbon savings from furniture reuse after project completion
• Sustainability – Work with The Giving Back Project to donate Office Resale Stock furniture

This is a 1 year fixed term contract and offered on a 6-month probationary period.

Skill and Experience

• Customer service and administrative experience
• Experience in project coordinating
• Proficiency in Microsoft Office Suite (especially Excel)
• Great organisational skills
• Data entry, reporting, and system maintenance
• Fast-paced work environment experience
• Effective communicator across all organisational levels
• Strong interpersonal skills and relationship-building ability
• Commercially aware and a critical thinker
• Familiarity with logistics and operations software (e.g. Moveman, Statii, Concur)

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability,marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

Obligation of Confidentiality

The Employee agrees to treat as confidential all information supplied by or on behalf of the Company in connection with the Company’s business and all other confidential aspects of the business as defined in ‘Confidential Information’.