Operations Coordinator

Viva Health Laboratories; Windsor; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health services provider in Windsor seeks an Operations Coordinator to provide administrative support, manage client requests, and ensure operational efficiency. The role requires strong attention to detail, effective communication skills, and a proactive mindset. Candidates must have a full driving license as the location is not accessible by public transport. This full-time position offers opportunities for career growth in a dynamic environment.

Benefits

Dynamic, rewarding culture

Investment in training and growth

Room for career progression

Passionate and fun team environment

Qualifications

• Must have a full driving license and access to a car.
• Experience in administrative support is valuable.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Respond to logistical and operational requests from clients.
• Schedule phlebotomy appointments using in-house software.
• Package and prepare nutritional test kits for posting.
• Draft clear communications with adaptable tone.
• Contribute to process improvements with a growth mindset.

Skills

Attention to detail

Confident use of MS Office

Problem-solving skills

Communication skills

Flexibility and adaptability

Job description

Operations Coordinator

Reporting to the Head of Operations, the Operations Coordinator will provide efficient and professional administrative support to the VHL Operations team, ensuring exceptional service to our clients and patients at all times. The role involves working closely with the wider VHL team to create an inspiring, caring, trustworthy, and engaging work environment.

Key Responsibilities

1. Respond to emails, orders, and phone requests from clinics and practitioners to manage logistical and operational needs across the UK.
2. Use in-house and external software to book phlebotomy appointments, schedule national collections, and international deliveries.
3. Utilize VHL's bespoke portal system to input client data, schedule bookings, and update the courier team.
4. Package and prepare nutritional test kits for posting.
5. Manage multiple projects with different priorities, working to short deadlines.
6. Troubleshoot and solve problems efficiently, as clients work on fast-paced schedules.
7. Maintain strong attention to detail to ensure projects run smoothly.
8. Confidently use MS Office and other relevant software.
9. Contribute to process improvements and personal development with a growth mindset.
10. Draft clear, concise communications with adaptable tone and style.
11. Be flexible and adaptable to changing client and team needs.

Our Values

• We make it Matter - Care: Committed to making a difference and caring for others.
• We make it Right - Integrity & Trust: Open, honest, and transparent. Doing what is right and learning from mistakes.
• We make it Fun - Energy & Passion: Playing for the team, delighting and inspiring others.
• We make it Happen - Ownership & Curiosity: Brave, proactive, and accountable. Driven to learn, develop, and improve.

Additional Details

This is a full-time role (40 hours/week), rostered between 7:00 am and 11:00 pm, Monday to Sunday, on 8-hour shifts. The position is based at The Stables, New Lodge, Drift Road, Winkfield, Windsor, SL4 4RR, but may change based on business needs. Candidates must have a full driving license and access to a car, as the location is not accessible by public transport.

Why You'll Love Working at VHL

• Dynamic, rewarding culture.
• Opportunity to build meaningful work.
• Investment in your training and growth.
• Room for career progression.
• Passionate and fun team environment.