Operations Coordinator

PLC D&G Group Limited; Wimbledon; Hybrid; GBP 36,000 - 49,000; Full time

Benefits offered by this job

Health Cash Plan

Instant discounts

Salary Finance Loans

electric vehicle leasing

long service awards

free protection plan

Job summary

Domestic & General is seeking an Operations Coordinator to join UK Operations. You will report to the Senior Manager, Business Management & Governance, delivering high-quality insights and robust governance across the function. You will transform complex data into clear executive-level reporting to support strategic decisions.

The role emphasises stakeholder collaboration, governance administration and continuous improvement of reporting standards in a hybrid work environment.

Qualifications

• Experience governance, PMO or executive reporting environments.
• Strong written and executive-level reporting skills.
• Ability to distil complex information into clear insights.

Responsibilities

• Leading the end-to-end production of UK Operations reporting for senior leaders and governance forums.
• Producing and quality assuring executive papers, presentations, briefings and board-ready materials.
• Managing governance forums, including planning cycles, agendas, paper submissions and meeting administration.
• Maintaining oversight of actions, decisions, dependencies and escalations, ensuring timely follow-through and accountability.
• Consolidating operational, risk, compliance, regulatory and customer information into clear, insight-led narratives.
• Challenging data quality, highlighting gaps and driving improvements in reporting standards and governance controls.
• Identifying opportunities to simplify, standardise and automate reporting processes to improve efficiency and data quality.
• Supporting key business initiatives and cross-functional programmes through effective governance and coordination.

Skills

governance

PMO

executive reporting

stakeholder management

continuous improvement

data analysis

Job description

Operations Coordinator

Contract Type: Permanent, full-time. Location: Flexible, Hybrid. At Domestic & General, we're committed to helping customers protect the technology and appliances they rely on every day.

About You

We're looking for a highly organised and influential professional with experience in governance, business management, PMO or executive reporting environments. You'll be confident working with senior stakeholders, comfortable navigating complex information and able to balance attention to detail with strategic thinking. To be successful in this role, you will have: Strong governance, reporting, PMO or business management experience. Excellent written communication skills with the ability to create executive-level reporting and presentations. Strong analytical skills and the ability to distil complex information into clear insights and recommendations. Experience managing stakeholders across multiple business functions. Confidence to challenge constructively and drive accountability. A continuous improvement mindset, with experience improving processes, governance or management information.

The Role

Reporting into the Senior Manager, Business Management & Governance, you'll play a central role in delivering effective reporting and governance across UK Operations. You'll ensure senior leaders have access to high-quality insight, robust governance processes and clear visibility of priorities, risks, actions and performance. Working closely with operational leaders and partner functions, you'll bring together complex information from multiple sources, transforming it into clear, concise and meaningful reporting that supports strategic decision‑making.

What you'll be doing

• Leading the end‑to‑end production of UK Operations reporting for senior leaders and governance forums.
• Producing and quality assuring executive papers, presentations, briefings and board‑ready materials.
• Managing governance forums, including planning cycles, agendas, paper submissions and meeting administration.
• Maintaining oversight of actions, decisions, dependencies and escalations, ensuring timely follow‑through and accountability.
• Consolidating operational, risk, compliance, regulatory and customer information into clear, insight‑led narratives.
• Challenging data quality, highlighting gaps and driving improvements in reporting standards and governance controls.
• Identifying opportunities to simplify, standardise and automate reporting processes to improve efficiency and data quality.
• Supporting key business initiatives and cross‑functional programmes through effective governance and coordination.

Working for us, works for you

Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes. Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards. Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends. The culture at Domestic & General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth.

Equal Opportunities

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.

We also have a thorough referencing process, which includes credit and criminal record checks.

Our Story

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose.

We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?