Operations Coordinator

Planteria Group

United Kingdom

Hybrid

GBP 28,000 - 38,000

Full time

5 days ago

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Benefits offered by this job

Quarterly Company Bonus Scheme

Annual Performance Related Bonus

BUPA Cash plan

Learning and Development

Lunch provided or stipend for field

25 days holiday plus UK bank holidays

Free plants and flowers every week

1 day per week from home

Job summary

Planteria Group is hiring an Operations Coordinator to ensure smooth field operations and top-notch client service. You will plan rotas, calendars and field technician schedules, while coordinating resources and monitoring progress to prevent delays.

You will communicate changes to operational teams, manage escalations, and analyse KPIs to drive continuous improvement across the operation. We value proactive problem solving and strong teamwork.

Qualifications

Excellent scheduling and planning skills for complex booking requirements.
Strong communication with customers, colleagues and stakeholders at all levels.

Responsibilities

Plan and manage shift rotas, calendars and field technician schedules to allocate resources effectively.
Oversee work in progress, monitor activity, identify bottlenecks and resolve scheduling issues.
Coordinate resources including field technicians, inventory, equipment and contractors for scheduled work.
Act as main contact for stakeholders, providing client updates and managing escalations.

Skills

Scheduling

Communication

Complaint handling

Organisation

Problem solving

Stakeholder management

Planner/Scheduler experience

Field team coordination

Diary/scheduling systems

Job description

At Planteria Group, we help organisations reimagine their workplaces, making them more productive, healthy, and sustainable. From creating warm, welcoming reception areas to designing large-scale living architecture, we turn ordinary spaces into vibrant places where people genuinely love to be.

We’ve grown from a small family business into the UK’s leading interior landscaping specialist, transforming workplaces and commercial environments with the power of nature, to international expansion with operations in the US. Along the way, we’ve partnered with some of the UKs, and now US’s most recognisable brands to bring biophilic design to life, from lush office greenery and elegant corporate floristry to spectacular roof gardens and living walls.

Our success is driven by a fantastic team of 185 employees internationally, and we’re continuing to expand. We’re now looking for passionate individuals to join us on this journey and help us shape the future of sustainable, inspiring workplace design.

Your Impact:

As Operations Coordinator, you will play a key role in ensuring the smooth and efficient delivery of field operations, helping the business provide exceptional service to clients while supporting the productivity and effectiveness of our field teams.

Your responsibilities will include:

Planning and managing shift rotas, work calendars, and field technician schedules to ensure resources are allocated effectively and operational requirements are met.
Providing operational oversight of work in progress, proactively monitoring activity, identifying bottlenecks, and resolving scheduling or logistical issues to minimise delays.
Coordinating resources, including field technicians, inventory, equipment, and third-party contractors, to ensure all scheduled work can be completed efficiently.
Acting as a key point of contact for stakeholders, delivering timely updates to clients, communicating changes to operational teams, and managing escalations where required.
Monitoring and analysing key performance indicators (KPIs) to identify trends, improve response times, enhance productivity, and drive continuous operational improvement.
Supporting service delivery excellence by ensuring the right people, materials, and information are in place to meet customer expectations and business objectives.
Driving collaboration across teams to maintain effective communication, resolve challenges quickly, and support a high-performing operational environment.

Through effective planning, coordination, and continuous improvement, you will have a direct impact on operational performance, customer satisfaction, and the overall success of the business.

You will be a great fit if you have:

Excellent scheduling and planning skills, with the ability to manage complex booking requirements and optimise technician diaries effectively.
Excellent communication skills, with the confidence to engage professionally with customers, colleagues, and stakeholders at all levels.
Strong complaint resolution skills, with the ability to manage challenging situations and achieve positive outcomes.
Good organisational skills, with the ability to multitask, prioritise workloads, and plan ahead in a fast-paced environment.
Strong problem-solving skills, with the ability to identify issues, evaluate options, and implement effective solutions.
Strong stakeholder management and influencing skills, with the ability to collaborate across teams and proactively resolve operational challenges.
Experience working as a Planner, Scheduler, or in a role involving complex scheduling or booking systems.
Experience using scheduling, workforce management, or diary management systems.
Experience managing, coordinating, or leading field-based or onsite teams.

At Planteria Group, our culture is guided by our core values: Humble & Confident, Positive & Energetic, One TEAM, Relentless to Improve, and Create Wow!

Planteria Group is proud to promote equality of opportunity and an inclusive culture where everyone can thrive.

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Accessibility & Adjustments

We want every candidate to have the best possible experience throughout our recruitment process. If you require any adjustments or accommodations at any stage, including the interview, please let us know, and we will be happy to support you.

Health and Safety:

All employees must follow the organisation’s Health & Safety policies, take care of their own safety and that of others, use equipment and PPE correctly, report hazards or incidents, participate in training, and cooperate with emergency procedures, risk assessments, and investigations to maintain a safe, tidy, and compliant workplace.

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Please note: For roles involving client site attendance, successful candidates will be required to obtain BPSS (Baseline Personnel Security Standard) clearance. This forms part of our pre-employment checks.

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Your Career Progression & Development

We believe careers aren’t one‑size‑fits‑all. That’s why we invest in learning and development across all our roles, empowering individuals to grow in ways that suit their strengths, whether that’s leading people, deepening expertise, or sharing knowledge as part of our wider training and development community.

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Our Benefits: