Operations Coordinator

Coople UK; London; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading staffing agency in London is seeking a proactive customer support professional to join their dynamic team. The role emphasizes supporting clients, particularly in hospitality, while managing operational tasks and improving the user experience on their platform. Ideal candidates will have relevant experience and a collaborative mindset.

Benefits

Flexible Working

Free Team Lunches

Training and Development Opportunities

Annual Bonus

Participation in ESOP

Qualifications

• Experience in customer support or recruitment, ideally in a tech environment.
• Background in hospitality preferred.
• Proactive with strong communication and organisational skills.

Responsibilities

• Support clients and workers, improving service delivery.
• Manage vendor systems and onboarding processes.
• Collect feedback for platform optimizations.

Skills

Customer Support

Strong Communication

Organisational Skills

Interpersonal Skills

Solution-oriented

Tools

Vendor Management Systems

Platform-based Tools

Job description

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Coople is a leading flexible staffing agency that connects businesses with a diverse pool of skilled workers for temporary and shift-based roles. Specialising in industries such as retail, logistics, hospitality, office, Coople offers a dynamic platform that enables companies to fill shifts quickly, efficiently and with high quality workers.

With a focus on flexibility, reliability and innovation, Coople empowers both clients and workers by providing seamless staffing solutions that meet the evolving demands of the modern workforce.

At Coople we believe in being Agile, Collaborative, Fair, Empowering and Passionate with the desire to make things happen.

The role:

• Work as a key member of our team, providing support to our clients and workers
• You will be assisting a variety of clients, with a primary emphasis on clients within the Hospitality sector where you will be fostering and maintaining strong client relationships.
• First point of contact for incoming queries via phone, email and Intercom
• Management of our vendor management systems
• Using the Coople platform to ensure the best coverage possible of our clients’ jobs
• Assisting with the delivery of large staffing requests from key clients
• Collecting feedback from users on potential optimisations and improvements for our platform and services.
• Onboarding of new users to Coople and assistance in the growth of our worker pool
• Review worker profiles, previous experience and general recruitment tasks
• Supporting our Cooplers reaching their goals and finding rewarding work
• Delivering the best service possible for our clients

Working pattern: Full-time, typical working times during normal office hours Monday to Friday. Once every couple of months you will be required to work a weekend day.

Skills required:

• Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment
• Previous experience in the hospitality sector
• Strong communication skills, both written and verbal
• Proactive, solution-oriented, and able to handle multiple tasks efficiently
• Excellent organisational skills with attention to detail
• Experience with vendor management systems and platform-based tools
• Ability to collaborate effectively with colleagues and clients
• Strong interpersonal skills and a customer-focused approach
• Ability to receive and implement feedback
• Be part of a great team, with free team lunches on Thursday and regular after-work socials
• Flexible working: optional days to work remotely (in agreement with the Head of Operations)
• Training and development opportunities
• Annual Bonus: a discretionary cash bonus, depending on individual and firm performance, on top of the base salary mentioned above
• Option Grant: participation in the ESOP program for internal employees after the first months of employment
• Holiday Entitlement: days, plus public holidays as applicable in the relevant jurisdiction
• Your opinion matters: you can improve product, processes, and tools at Coople
• You are changing the way the world works by digitally disrupting the traditional staffing industry.

If you are a passionate and proactive professional who would thrive in a fast-paced tech company, then apply today!