Operations Coordinator

IIRUC SERVICE SA; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global consumer brand is seeking an Operations Coordinator to support commercial and operational facets of the business. The role involves managing retailer operations, facilitating team communication, and ensuring excellent customer service. Candidates should have at least a year in customer service or operations, be organized, and proficient in Excel. The position offers a £35,000 salary, annual bonus, and hybrid working options.

Benefits

Annual bonus

Hybrid working options

Private healthcare

Pension matching (3%)

Regular team events and socials

Qualifications

• At least one year of experience in a customer service, operations, or admin role.
• Background in consumer goods or retail head office preferred.
• Confident in a fast-paced, deadline-driven environment.

Responsibilities

• Manage operational transactions with key retail accounts.
• Act as a key point of contact for account-specific queries.
• Facilitate communication between sales, operations, and supply chain teams.
• Provide excellent customer service from order to delivery.
• Maintain accurate admin, systems, and records.

Skills

Customer service experience

Organized and detail-oriented

Strong communication skills

Team player

Proactive mindset

Excel and Microsoft Office proficiency

Job description

Operations Coordinator | North London | Consumer Goods | £35,000 + Bonus + Hybrid & Flexible Working

Are you looking to build a long-term career, not just take another job?

Do you want to be part of a successful, fast-growing business where the work is genuinely exciting and fun?

Do you thrive in a fast-paced environment, surrounded by motivated, like-minded people?

We're working with a global consumer brand, one of the fastest-growing names in the industry, distributing to over 80 countries and operating across six international offices. Their European HQ is based in beautifully renovated offices in Islington, North London.

This business is known not only for its innovation and global reach but also for its exceptional team culture. The London office has built a reputation for being collaborative, energetic, and genuinely fun. People love working here because of the supportive environment and the great people. They are friendly, welcoming, and always willing to help each other succeed. It's a culture that values hard work, shared success, and a positive, team-first attitude.

The Opportunity

As Operations Coordinator, you'll play a key role in supporting both the commercial and operational sides of the business. From managing day-to-day retailer operations to coordinating internal communications and ensuring great customer service, you'll be right at the heart of the action.

You'll be given full training, plenty of support, and the chance to make a real impact in a business that's scaling rapidly across global markets.

Key Responsibilities

• Manage operational transactions with key retail accounts
• Act as a key point of contact for account-specific queries
• Facilitate smooth communication between sales, operations, and supply chain teams
• Provide excellent customer service and support from order through to delivery
• Maintain accurate admin, systems, and records
  
  

What We're Looking For

• At least one year of experience in a customer service, operations, or admin role
• Ideally from a consumer goods or retail head office background-but open to other experience
• A naturally organised, detail-oriented person
• Strong written and verbal communication skills
• A team player with a positive, proactive mindset
• Comfortable in a fast-paced, deadline-driven environment
• Confident using Excel and Microsoft Office
  
  

What's On Offer

• £35,000 starting salary
• Annual bonus
• Hybrid working (3 days in the Islington office)
• Flexible working options
• Private healthcare
• Exposure to major retail customers
• Excellent training and development
• A collaborative, fun, and supportive culture with genuinely great people
• Regular team events and socials
• Pension matching (3%)
  
  

If you're looking for a role where you'll be surrounded by friendly people, work on exciting products, and grow your career in a fast-paced global business we'd love to hear from you.

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