Operations Coordinator

Mitsubishi Electric; Hatfield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in Hatfield seeks a Sales Administrator to process customer orders via SAP and ensure timely deliveries. The role requires strong customer service skills and experience with CRM systems. The company offers flexible working arrangements and a generous benefits package including substantial annual leave and medical insurance.

Benefits

Generous annual leave allowance

Flexible working options

Private medical and dental insurance

Employee Assistance Programme

Qualifications

• Customer service experience is essential.
• Excellent communication skills are crucial.
• Experience with SAP and CRM systems is necessary.

Responsibilities

• Process customer orders on the SAP GUI system.
• Act as the first point of contact for customers.
• Support internal and external sales force.

Skills

Customer service experience

Excellent oral and written communication

Attention to detail

IT literacy (Microsoft Suite)

Tools

SAP

CRM systems

Job description

About us

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow"

Role summary

To support the regional branch achieve sales budgets and company targets, the Sales Administrator is responsible for processing customer’s purchase orders on the ‘SAP GUI’ system, efficiently and in a timely manner, whilst fulfilling all order requirements.

Following this Sales Administrator will follow up all orders to ensure the delivery has been made on time and in full. The Sales Administrator will be the face of the business to many customers. They will be the main telephone contact in each regional office, answering all customer calls professionally and promptly. The Sales Administrator will also deal with internal stakeholders which is included but not limited to credit control, logistics, procurement, stock team, customers, account managers, branch managers.

Responsibilities

• Working collaboratively with the team, whilst holding yourself to account answering customer phone queries within pre-agreed service level agreements (SLA) and key performance indicators (KPI) with a client centric approach to build brand loyalty.
• Act as a first point of contact for customers and account managers.
• SAP GUI - being able to process an order and track from beginning to end & run an effective backorder.
• After sales support (dealing with damages, picking errors, ETA.s, Returns, Invoice Queries, and any other delivery issues).
• Respond to customer correspondence regarding account queries.
• Deal with logistic queries within the stated service level agreements (SLA).
• To assist the internal/ external sales force in ensuring that the region achieves its sales forecast.
• Calling Customers to keep them up to date with changes on their purchase orders/ gain additional information.
• Working closely with customers on projects and roll out plans for sites.
• Processing orders and sending out order acknowledgements within the agreed SLA’s.
• General administrative duties to support the department.
• Support other regional offices as and when required.

Experience

• Customer service experience (essential).
• Excellent oral, written, analytical and interpersonal skills (essential).
• Industry experience or similar (HVAC/ AC/ Heating) (desirable).
• Experience of using SAP and other CRM systems (essential).
• IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint).
• Ability to use own initiative (essential).
• Must be able to work effectively in a fast-paced, deadline-driven work environment.
• Confidence in dealing with various stakeholders both internally and externally which includes Senior Management.
• Demonstratable experience in project management and productivity skills.
• Ability to use own initiative, have self-discipline and motivation to do a great job.
• Excellent time management, multitasking skills and ability to meet deadlines set.
• Excellent attention to detail and organisation skills.

In return for your commitment

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.