Operations Coordinator

Wellington Medical Centre; East Kilbride; On-site; GBP 24,000 - 32,000; Full time

Job summary

Wellington Medical Centre in Scotland is seeking a full-time Operations Co-ordinator to work with the Management Team. The role focuses on ensuring smooth service delivery, coordinating rotas, appointment templates and covering annual leave or sickness.

You will manage the day-to-day running of the practice, coordinate extended hours, populate the appointment book and assist with policy updates in line with GDPR and employment law.

Qualifications

• Experience coordinating clinic/GP practice operations.
• Strong organisational and rota management skills.
• Awareness of GDPR and data protection requirements.

Responsibilities

• Organise efficient day-to-day running of the practice incl. surgeries/clinics, appointments, rotas and leave.
• Coordinate extended hours and improved access through rotas.
• Populate the clinical appointment book and ensure appropriate coverage for leave or sickness.
• Disseminate information to enable smooth operation for doctors, staff and patients.
• Support updating policies and procedures in line with employment law and GDPR.

Job description

We are now seeking a full-timeOperations Co-ordinator to work alongside our Management Team. The role is full-time over 5 days per week.Pay is dependant on experience.

Workingwith the Management Team the Operations Coordinator will support the smooth andefficient running of the practice ensuring high standards of service deliveryand staff engagement. Managing rotas and appointment templates, populate ourappointment system, ensuring appropriate levels of appointments are availableand cover for annual leave or sickness is managed.

Main duties of the job

Organisethe efficient day to day running of the practice e.g. surgeries/clinics of allstaff and doctors, appointments, rotas/leave, staffing levels/hours, locumcover (as agreed with the partners), mail distribution etc.

Co-ordinaterotas for providing extended hours and improved access, ensuring requirementsof the specifications are fulfilled.

Populatethe rota on the clinical appointment book.

Circulateall information necessary to ensure the proper running of the practice for thebenefit of doctors, staff and patients and assist in updating the practicewebsite. Organise and administer filing / storage of such information.

Actupon patient feedback/suggestions as required.

Tomaintain knowledge of employment law and assist the Practice Management Team inupdating policies and procedures as required.

Tomaintain knowledge of the General Data Protection Regulation (GDPR) and Data Protection Act 2018 (DPA 2018) and assist with the implementation of allassociated requirements, confidentiality systems and processes in the practice.

Assistthe Practice Management Team and Registered Manager with ensuring compliancewith CQC regulations and standards.

Assistwith updating and embedding an efficient business contingency plan.

About us

Wellington Medical Centre is ahigh achieving, forward thinking GP practice with a strong sense of communityand a commitment to continuous improvement. We are proud to providehigh-quality, patient centred care, supported by a dedicated and skilled multidisciplinaryteam. As a practice we are innovative and progressive, always looking for newways to enhance our services, support our staff, and improve patient outcomes. We arelooking for someone with the desire and ability to help us drive forwardoperational excellence. This role will support our management team and may leadto line manager responsibilities depending on experience.

Job responsibilities

JOB PURPOSE

You will manage and coordinate various aspects of practice functionality, motivating and supporting team leads and the practice team, premises and health and safety management. Through innovative ways of working, support the practice manager leading the team in promoting Equality, Diversity & Inclusion, Health & Safety, Quality & Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations.

Key working relationships will include, Practice and Deputy Practice Managers, GP partners, salaried GPs and practice nurses and healthcare assistants, team leaders, administration and patient services staff, other GP practices, ICB, NHSE, primary care network, GP trainees and Medical students.

JOB ROLE

Job description

Job responsibilities

JOB PURPOSE

You will manage and coordinate various aspects of practice functionality, motivating and supporting team leads and the practice team, premises and health and safety management. Through innovative ways of working, support the practice manager leading the team in promoting Equality, Diversity & Inclusion, Health & Safety, Quality & Continuous Improvement, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations.

Key working relationships will include, Practice and Deputy Practice Managers, GP partners, salaried GPs and practice nurses and healthcare assistants, team leaders, administration and patient services staff, other GP practices, ICB, NHSE, primary care network, GP trainees and Medical students.