Operations Coordinator

TN United Kingdom; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Coordinator to enhance customer relationships and streamline operations. In this pivotal role, you'll oversee logistics, manage customer inquiries, and ensure exceptional service delivery. With a focus on teamwork and detail, you'll thrive in a fast-paced environment, using your IT skills to support operations. This position offers a unique opportunity to make a significant impact within the organization while enjoying a supportive work culture. If you're passionate about customer service and operational excellence, this role is perfect for you.

Benefits

Free parking

Team events

Flexible hours

Qualifications

• 1-2 years experience in a similar operations or customer service role.
• Strong IT skills, particularly with Microsoft packages.

Responsibilities

• Oversee logistics and ensure smooth order processing.
• Act as primary contact for customers, addressing concerns and managing schedules.

Skills

Customer Service

Administration

Logistics Management

CRM Systems

Microsoft Office

Communication

Education

High School Diploma

Bachelor's Degree (desirable)

Tools

CRM Software

Microsoft Office Suite

Job description

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LOCATION: Crawley - On-site & Free parking

HOURS: Monday - Friday, 8am - 5pm

Office Angels are seeking a talented individual to join our client's team as an Operations Coordinator, where you'll play a crucial role in managing relationships with stakeholders and carrying out various tasks in Customer Service, Administration, and Operations.

If you thrive in a fast-paced environment and enjoy a role that includes variety and the opportunity to make a difference to the business, then I want to hear from you!

About your new role:

1. Oversee day-to-day logistics, ensuring smooth order processing from start to finish
2. Handle various orders and enquiries
3. Maintain detailed records of orders, including job details, pricing, specifications, and delivery requirements
4. Act as the primary point of contact for both new and existing customers, managing schedule changes and addressing concerns
5. Communicate with customers and suppliers via email and phone to resolve issues promptly
6. Utilise knowledge of services to up-sell to customers when appropriate
7. Provide solutions to customer problems and collaborate with the Operations Manager on proposals and quotes
8. Follow up with customers to ensure satisfaction and maintain strong relationships
9. Prioritise excellent Customer Service at all times

About you:

• Experience working in a similar role for 1-2 years
• Must be a great team player
• IT Skills: previous experience with CRM systems is desirable & must have experience in Microsoft Packages
• Methodical and excellent attention to detail