Freight Coordinator

• Position: Operations Coordinator
• Salary: £27,000 – £34,000
• Location: Crawley/ Horsham
• Hours: Monday – Friday (full time onsite)
• Benefits: On-site parking

An established logistics company is seeking a proactive and customer-focused Operations Coordinator to oversee day-to-day operational functions, customer service, and overall business efficiency. As an Operations Coordinator, you will be a hands-on, relationship-driven individual who thrives in a fast-paced environment and is eager to contribute to both operational success and client engagement.

Responsibilities:

• Support the operations team in fulfilling customer requirements.
• Plan and organise your workload, working both independently and as part of a team.
• Engage with existing clients via phone, video calls, and in-person meetings.
• Coordinate air, road, and sea shipments within the UK and for cross-trade movements.
• Ensure billing accuracy and apply sound commercial judgment on customer margins.
• Prepare and present quotations for project-based, ad-hoc, and regular shipments.
• Complete job files accurately and enter bookings into the internal management system.
• Track and trace customer shipments, updating portals and sending milestone reports.
• Ensure compliance with both internal policies and external regulatory requirements.
• Assist in pick/pack/distribution activities as needed (manual tasks involved).
• Build strong internal relationships across operations, finance, transport, and management.
• Participate in the on-call rota, shared equally among the team.
• Prepare monthly client reports and communicate key insights.

Skills & Experience Required:

• 2+ years experience in Freight Forwarding.
• Experience dealing with airlines or shipment companies directly.
• Ability to create and articulate reports and customer proposals effectively.
• Time management skills with the ability to prioritise tasks.
• Management and leadership skills with a proactive mindset.
• A ‘go the extra mile’ mentality to ensure operational excellence.
• Proficiency in Microsoft Office (Excel, Word, etc.).
• Strong customer service skills with proven interpersonal abilities.
• Ability to work autonomously, using initiative to solve problems.