Operations Coordinator

Anonymous; Bicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing facilities management firm in the UK is seeking an Operations Coordinator to support field engineers and ensure smooth operations. The ideal candidate is proactive and adaptable, possessing strong communication skills and problem-solving abilities. Key responsibilities include coordinating services across regions and managing systems for effective information flow. This role offers career development opportunities within a collaborative environment focused on service quality.

Benefits

Opportunity for career development

Stable and growing business

Collaborative work environment

Qualifications

• Experience working with or supporting field-based employees across different regions.
• Comfortable using multiple systems and managing various tasks.
• Strong problem-solving skills and solutions-focused mindset.

Responsibilities

• Support and coordinate field engineers to ensure effective service delivery.
• Manage multiple systems, databases, and customer portals.
• Communicate with engineers and customers to resolve issues quickly.

Skills

Problem-solving

Customer communication

Agility

Multi-tasking

Job description

Overview

Operations Coordinator - Supporting Field Engineers

Do you thrive in fast-paced environments where no two days are the same? Are you proactive, adaptable, and customer-focused, with experience supporting field-based teams? We are a well-established and growing business in the facilities and sector, delivering support to clients across the UK. To strengthen our operations team, we are looking for an Operations Coordinator who can work closely with our field engineers, problem-solve in real time, and keep everything running smoothly behind the scenes.

This role is about much more than scheduling - it's about communication, agility, and making sure our customers and engineers get the support they need.

Responsibilities

• Supporting and coordinating field engineers across different regions to ensure effective service delivery
• Managing multiple systems, databases, and customer portals to keep information accurate and up to date
• Communicating with engineers, customers, and colleagues to resolve issues quickly and keep everyone informed
• Adapting to last-minute changes and finding solutions to keep operations on track
• Monitoring performance and identifying opportunities to improve efficiency and customer satisfaction

Qualifications

• Experience working with or supporting field-based employees (ideally across different regions)
• Comfortable using multiple systems and managing a variety of tasks at once
• Proactive, agile, and solutions-focused, with strong problem-solving skills
• A customer-focused communicator who builds strong relationships and takes pride in service quality
• Experience in scheduling, coordination, or a similar operational support role is an advantage, but not essential

Why join us?

• Be part of a stable and growing business with a strong reputation for service quality
• Play a key role in ensuring customers and engineers are supported every day
• Work in a collaborative environment where your agility and problem-solving make a real impact
• Opportunity to develop your career within a business that values its people and invests in their growth

How to apply

We are reviewing applications on a rolling basis, so early applications are encouraged. All applications will be handled in the strictest confidence