Operations Controller(Transport Controller OOH)

Citysprint UK Ltd; Letchworth; On-site; GBP 27,000; Full time

Job summary

A leading courier services provider is seeking an Operations Controller for their Out of Hours team in Letchworth. This role involves managing courier resources, ensuring service efficiency, and supporting the Senior Controller in delivering quality customer service. The ideal candidate will have strong operational experience, excellent communication skills, and a capacity to prioritize tasks effectively.

Benefits

Impressive holiday allowance

Additional day off for your birthday

Enhanced Maternity and Paternity leave

Health and wellness program

Season ticket loans

Qualifications

• Experience in Operational or Customer Service environment required.
• Ability to manage changes in a time-sensitive environment.
• Working knowledge of in-house systems including CityTrak.

Responsibilities

• Manage bookings and allocate resources in line with SLA's.
• Proactively resolve customer and courier queries.
• Monitor courier performance and ensure compliance.

Skills

Customer orientation

Task prioritization

Relationship building

Tools

Microsoft Office Suite

CityTrak

X-Despatch

Job description

Operations Controller | Out of Hours | Permanent

Salary:£26,231.83

Location : Letchworth

Hours : Saturday & Sunday shifts between 07:00am to 20:00 pm including all bank holidays

Benefits and perks:

• Animpressive holiday allowancethat rises in line with your years of service.
• Additional day offfor your birthday so you can celebrate in style.
• Death in Serviceallowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with ourenhanced Maternity and Paternity leave.
• Complimentary day of annual leaveto cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to ahealth and wellness program.
• Make the most of‘Medicash Perks at Work’– a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Ourride to workscheme means you can keep fit while saving money – what’s not to like?!
• Travel for cheaper withinterest freeseason ticket loans(available after a years’ service)

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.

This is where you come in!

CitySprint have an exciting opportunity for an Operations Controller to join our Out of Hours team.

You will manageall day-to-day courier resources to maximise efficiencies across the network adhering to customer SLA’s and Health and Safety Parameters. Support the Out of Hours Senior Controller to create a KPI driven environment based on service and revenue.

A successful Out of Hours Operations Controller manages the day-to-day resources within the OOH operation, supporting the Senior controller & Operations Manager to positively contribute to the overall success of the department. Delivering and manging efficient and timely delivery and collections of all designated resources. Manage all stakeholder relationships to ensure CitySprint retains a positive commercial reputation.

The main responsibilities within the Operations Controller roleare:

• Manage all bookings and allocate resources in line with SLA’s and Network optimisation rules.
• Direct communications, relating to designated courier workload, courteously and efficiently at all times.
• Proactively manages and resolves direct customer, courier and control queries by effectively communicating with other departments.
• Manages the optimisation of all courier resources across the national network.
• Proactively supports the onboarding of all couriers ensuring compliance with business regulations creating a professional image from all courier resources.
• Proactively monitors courier performance and instigates action where unacceptable circumstances arise (service/behaviour).
• Ensures all paperwork and systems are maintained efficiently and accurately and in line with business requirements.
• Proactively supports site housekeeping in line with Health and Safety requirements.

The ideal candidate will demonstrate the following:

• Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environmen.
• Understand business patterns and proactively contributes to planning for success in peak periods.
• Previous experience in an Operational or Customer Service environment.
• Working knowledge of inhouse systems e.g. CityTrak and X-Despatch.
• Basic computer skills – full Microsoft Office suite.
• Understand business KPI including OOHs specifics and how to positively influence succes.
• Demonstrates a strong customer orientation and builds successful/strong customer relationships.

Thesuccessful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this Operations Controllerrole sounds like you, we really want to hear from you!

We do not require the assistance of agencies with this vacancy – thank you in advance