Operations Controller(Transport Controller OOH)

CitySprint; Letchworth; On-site; GBP 27,000; Full time

Job summary

CitySprint seeks an Operations Controller for its Out of Hours team, responsible for efficient resource management and customer service. Ideal candidates will have operational experience and strong customer relationship skills. The role includes managing deliveries, optimizing courier networks, and upholding service standards.

Benefits

Impressive holiday allowance

Additional day off for birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary day of annual leave

Access to health and wellness program

Medicash Perks at Work

Ride to work scheme

Interest free season ticket loans

Qualifications

• Ability to manage tasks in a busy environment.
• Prior experience in operational/customer service roles.
• Basic computer skills required.

Responsibilities

• Manage bookings and allocate resources efficiently.
• Proactively resolve queries related to workload.
• Monitor and support courier performance.

Skills

Customer orientation

Task prioritization

KPI understanding

Education

Experience in operational or customer service

Tools

Microsoft Office Suite

CityTrak

X-Despatch

Job description

Social network you want to login/join with:

col-narrow-left

Client:

CitySprint

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

9f7992da6357

Job Views:

36

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

Operations Controller(Transport Controller OOH)

Operations Controller | Out of Hours | Permanent

Salary:£26,231.83 plus bank holidays

Location : Letchworth

Hours : Saturday & Sunday shifts between 07:00am to 20:00 pm including all bank holidays

Benefits and perks:

• An impressive holiday allowance that rises in line with your years of service.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?!
• Travel for cheaper with interest free season ticket loans (available after a year's service)

CitySprint is on a fast track to become the UK’s leading courier services provider, with current market domination of the same-day service areas already.

Through regular investment in our people, our service offering, and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally, we need to secure a top-notch Operations Coordinator to ensure we continue growing and improving every day.

This is where you come in!

CitySprint has an exciting opportunity for an Operations Controller to join our Out of Hours team.

You will manage all day-to-day courier resources to maximize efficiencies across the network, adhering to customer SLAs and Health and Safety Parameters. Support the Out of Hours Senior Controller to create a KPI-driven environment based on service and revenue.

A successful Out of Hours Operations Controller manages the day-to-day resources within the OOH operation, supporting the Senior Controller & Operations Manager to positively contribute to the overall success of the department. Delivering and managing efficient and timely delivery and collections of all designated resources. Manage all stakeholder relationships to ensure CitySprint retains a positive commercial reputation.

The main responsibilities within the Operations Controller role are:

• Manage all bookings and allocate resources in line with SLA’s and network optimization rules.
• Direct communications relating to designated courier workload courteously and efficiently at all times.
• Proactively manage and resolve customer, courier, and control queries by effectively communicating with other departments.
• Manage the optimization of all courier resources across the national network.
• Support the onboarding of all couriers ensuring compliance with business regulations, creating a professional image from all courier resources.
• Monitor courier performance proactively and take action where unacceptable circumstances arise (service/behavior).
• Ensure all paperwork and systems are maintained efficiently and accurately, in line with business requirements.
• Support site housekeeping proactively in line with Health and Safety requirements.

The ideal candidate will demonstrate the following:

• Ability to reprioritize tasks/workload in line with changing business needs in a busy and time-sensitive environment.
• Understand business patterns and contribute proactively to planning for success in peak periods.
• Previous experience in an operational or customer service environment.
• Working knowledge of in-house systems e.g., CityTrak and X-Despatch.
• Basic computer skills – full Microsoft Office suite.
• Understanding of business KPIs, including OOH specifics, and how to positively influence success.
• Strong customer orientation and ability to build successful/strong customer relationships.

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this Operations Controller role sounds like you, we really want to hear from you!

We do not require the assistance of agencies with this vacancy – thank you in advance