Operations Controller: KPI-Driven Logistics Planner

Citysprint UK Ltd; West of England; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days leave

Bank holidays

Birthday day off

Maternity/paternity leave

Mental health support

Healthcare

Family-friendly days

Death in service

Job summary

CitySprint is seeking an Operations Controller in Bristol for an office-based, permanent role. You will manage day-to-day courier resources, ensuring deliveries align with customer SLAs while working with the Service Centre and Operations Managers to drive KPI-focused performance.

The role demands hands-on decision-making, pace, and attention to detail in a fast-moving logistics environment. DBS checks apply and the company offers a competitive package and employee benefits.

Qualifications

• Experience in an operational, logistics or customer-focused environment.
• Confident communicator who can manage multiple priorities.
• Comfortable with KPIs, systems and real-time decision-making.
• Organised, calm under pressure and solutions-focused.
• Basic Microsoft Office skills.

Responsibilities

• Manage day-to-day courier resources in line with customer SLAs and network requirement.
• Monitor courier performance and taking action where standards fall short.
• Handling day-to-day customer, courier and operational queries.
• Keeping systems updated accurately (e.g. CityTrak / X-Despatch).
• Supporting onboarding and compliance of courier resources.
• Working with colleagues to plan for peak periods and improve performance.
• Maintaining a safe, organised working environment.

Skills

Operations experience

Logistics knowledge

Communication skills

KPIs & analytics

MS Office

Job description

CitySprint is seeking an Operations Controller in Bristol for an office-based, permanent role. You will manage day-to-day courier resources, ensuring deliveries align with customer SLAs while working with the Service Centre and Operations Managers to drive KPI-focused performance.

The role demands hands-on decision-making, pace, and attention to detail in a fast-moving logistics environment. DBS checks apply and the company offers a competitive package and employee benefits.