Operations Controller

AM2PM are recruiting for our well-established Client based in Solihull. As the Operations Controller, you will be responsible for overseeing the efficient operation of the Birmingham Controls operation based in Solihull, ensuring all customer orders are fulfilled, health and safety standards are maintained, and performance metrics are consistently met. You will drive a culture of continuous improvement while being the primary point of contact for day-to-day activities with the customer on-site.

Essential Experience and Skills:

• Education & Qualifications:
• Secondary level education
• Driving license
• Counterbalance forklift license
• Further or higher education in a business-related discipline (desirable)
• Experience:
• Minimum of 3 years’ experience in operations management
• Strong background in logistics
• Experience working with trade union representatives and shop stewards
• Familiarity with 3PL (third-party logistics) environments
• Previous experience in a customer-facing role
• Knowledge of aerospace and defence sectors (desirable)
• Experience with LEAN methodologies (desirable)
• Specialist Knowledge & Skills:
• Leadership and project management skills
• Understanding of health, safety, and environmental policies and procedures
• Excellent people management and team-working abilities
• Ability to prioritize in a dynamic environment
• Strong analytical skills for producing clear reports based on data
• High level of numeracy and proficient PC skills (Word, Excel)
• Familiarity with warehouse IT systems
• Interpersonal & Communication Skills:
• Excellent verbal and written communication
• Strong leadership, motivation, and delegation abilities
• Able to explain ideas clearly and effectively

Key Responsibilities:

• Allocate work fairly to all employees under your responsibility, ensuring operational requirements are met.
• Ensure the efficient achievement of operational targets and key performance indicators.
• Fulfil customer requirements to the highest possible standards at all times.
• Monitor, record, and take action on issues such as lateness and absenteeism within your authority.
• Ensure all activities are carried out safely, adhering to CEVA’s policies and procedures.
• Monitor and develop training needs, as well as cross-train employees in required job roles.
• Conduct appraisals and monitor the development of team members.
• Oversee the movement of materials throughout the production process in line with service level agreements.
• Manage and control the flow of work into the production facility, aligning with daily operational requirements.
• Comply with health & safety standards and audit requirements, maintaining accurate records.
• Execute relevant SAP transactions and stamp requirements for operational processes.

Leadership Profile:

To succeed in this role, you’ll need to demonstrate leadership attributes aligned with CEVA’s values. These include:

• Customer Orientation: Exceed customer expectations by taking initiative and building strong working relationships.
• Pragmatic and Resilient: A practical approach with a tenacious attitude toward delivery and continuous improvement.
• Business Acumen: Knowledgeable in the industry, applying financial and productivity measures to drive results.
• Team Player: Collaborative with a focus on internal and external networks, across geographies, and business lines.
• Passionate about People: A commitment to leading and developing teams with ongoing learning and development.
• Natural Communicator: Transparent, open, and frequent communication with a positive attitude.
• Impeccable Behaviour: A role model with integrity, valuing diversity and confidentiality at all times.

Additional Information:

• Flexibility in working hours and location is required.
• Full-time, minimum 40 hours per week (5 days on, 2 days off). Weekend work may be required.
• Accountability for the Birmingham Controls operation in Solihull with a focus on improving health and safety culture, maximizing resource efficiency, and meeting customer demands.

Reporting Structure:

• Manager: Regional Operations Manager
• Key Working Relationships:
• Regular communication with site operations (Controllers, Coordinators, Warehouse Operatives, FLT Drivers, Drivers)
• Collaboration with Operations Management for monthly reviews
• Communication with HR for people-related issues
• Regular interaction with the Contract Manager for escalation and routine reviews

If you’re passionate about leading operations, delivering results, and driving continuous improvement, we encourage you to apply for this exciting opportunity!