Operations Controller

DHL; Coventry; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company in logistics seeks an Operations Controller for their Coventry office. The role involves assisting in driver management and documentation, with opportunities for career development. Candidates should be team-oriented, possess administrative skills, and show industry knowledge.

Benefits

Competitive pay rates

Discount vouchers for various outlets

Healthcare benefits

Enhanced family leave

Childcare discounts

Employee assistance programme

Qualifications

• Experience in administration and the ability to work effectively in a team.
• Flexible approach and a passion for problem resolution.

Responsibilities

• Assist in Pre-Brief/De-Brief and complete Driver documentation.
• Complete admin tasks and maintain company documentation.
• Control company asset management and deal with customer queries.

Skills

Teamwork

Problem Solving

Administration

Industry Knowledge

Job description

Position: Operations Controller

ContractType: Permanent - 40 hours per week

Location:Coventry

Shift:Monday - Friday / 06:00 - 15:00

Hourly rate: £12.21 per hour

Why choose DHL eCommerce UK?

Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

You will assist in the Pre-Brief/De-Brief and complete Driver documentation. You will also complete and maintain the company documentation. As well as communicating with Drivers and Customers via telephone and appropriate company IT Systems.

Key Responsibilities:

• Driver pre-brief or evening de-brief as required
• Control company asset management, notably container portal updates, daily container counts, key and scanner controls
• Check SP payments and issue associated daily/monthly reporting
• Complete all admin tasks and maintain a suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering
• Deal with customer queries via Company IT systems

The ideal candidate will have:

• A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach.
• Administration experience / skills
• Industry knowledge

What about career development?

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up to date CV

Our approach to Diversity and Inclusion:

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.

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