Operations Control Manager, Nutmeg - Vice President

JPMorgan Chase & Co.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global financial services firm in London seeks an Operations Control Manager (Vice President) to lead its Control Management Team. You will establish a robust control framework, assist in risk assessment, and ensure compliance with regulatory requirements. Ideal candidates have relevant operational risk experience, strong communication skills, and an ability to thrive in a collaborative environment.

Qualifications

• Experience in Operational Risk Management within financial institutions.
• Strong acumen for risk identification and assessment.
• Detail-oriented with a high level of accuracy.

Responsibilities

• Lead design and implementation of control frameworks.
• Develop understanding of Trading and Operations practices.
• Provide training on control processes.

Skills

Operational Risk Management

Risk Identification

Communication Skills

Process Mapping

Time Management

Tools

Microsoft Office Suite

JIRA

Confluence

Job description

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Job Description

Are you looking for a new opportunity to lead and develop a Controls Management Team?

As an Operations Control Manager, Nutmeg - Vice President you will be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Introduction

The International Consumer Bank is home to many of the firm's most innovative and cutting edge initiatives, including new products and services, acquisitions, investments, partnerships and collaborations. This role will support Nutmeg, which is focused on customer-centric offerings in investments and digital wealth management.

Our Control Management team is focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative teams, and are passionate about new technology.

Job Summary

The Control Management team maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function and region to mitigate operational risk.

Job Responsibilities

Day-to-day responsibilities will include:

• Leading the design and implementation of control frameworks to ensure compliance with regulatory requirements and internal policies
• Cultivate and leverage strategic relationships with business stakeholders to proactively identify and assess potential risks associated with both new and existing products.
• Collaborate to design and implement robust risk mitigation strategies that align with business objectives and regulatory requirements
• Develop a comprehensive understanding of the practices and processes within Trading and Operations teams utilising this knowledge to systematically identify potential risks and implement efficient risk mitigation measures that enhance operational integrity and support business delivery
• Conduct comprehensive risk assessments for product development and change initiatives, ensuring that all potential risks are identified, evaluated, and addressed.
• Monitor and evaluate the effectiveness of existing controls and recommend improvements as necessary
• Provide training and guidance to staff on control processes and risk management practices and foster proactive risk management culture
• Contribute to Control Design & Expertise; Risks & Controls Identification/Assessment; Issue Management; and Control Governance & Reporting
• Partner effectively with control colleagues across the firm, business, operations management, legal, compliance, risk, audit and technology control functions to further establish and maintain business relationships
• Support consistent and rigorous operational risk practices and control programs (including control committee reporting, risk mitigation, key risk indicators, control design, and controls performance evaluations)
• Review, analyse, and manage programme-related data (e.g. KRIs/KPIs) and key metrics to inform on the health of the operational risk and control environment
• Contributing to cross-departmental initiatives (e.g. awareness programs, risk expos, trainings, etc.)

Required Qualifications, Capabilities and Skills

• Relevant experience in Operational Risk Management gained through working within a business area such as Product, Controls, Compliance or Audit within a large financial institution, regulator, consulting firm, retail investments manager or other similar/relevant Operational Risk/Controls environment
• Experience in Trade support or trade execution would be highly beneficial
• Strong acumen for risk identification and assessment, and development of effective control mechanisms that mitigate these risks
• Excellent written and verbal communication skills with an ability to influence business leaders at all levels of seniority in a meaningful and actionable manner
• Experience in partnering with business and other stakeholders to manage remediation of operational risk related issues
• Experience process mapping
• Effective time management and prioritization skills
• Detail-oriented with a high level of accuracy and integrity
• Comfortable working in an agile and evolving environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred Qualifications, Capabilities and Skills

• Experience using any of the following a plus: JIRA, Confluence, Alteryx or CORE
• Knowledge ofWealth Management banking processes, regulations and risk
• Understanding of the investment management products
• Experience leading small teams or coaching junior team members

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About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.