Operations Control Manager, Nutmeg - Associate

JPMorgan Chase & Co.; London; On-site; GBP 45,000 - 85,000; Full time

Job description

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Job Description

This role will support Nutmeg. Nutmeg is Europe's leading Digital Wealth Manager with over £7 billion Assets Under Management and 250,000+ investors, operating with the agility of a start-up within a leading financial institution. We're on a mission to empower our customers to manage their money to achieve their financial goals with our innovative mobile app and dedicated customer support. As a J.P. Morgan company, we complement Chase's digital bank in the UK, focusing on customer-centric offerings in investments and digital wealth management.

As a Control Management Associate, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the Business to ensure issues are remediated in a timely manner. The team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Role Responsibilities:

1. Assisting in the design and implementation of control frameworks to ensure compliance with regulatory requirements and internal policies.
2. Collaborating and building relationships with Nutmeg business stakeholders to identify potential risks associated with new and existing products, and develop strategies to mitigate these risks.
3. Collaborating and building relationships with Nutmeg CASS (Clients Assets sourcebook) governance and oversight team stakeholders to identify potential risks and mitigate these risks efficiently.
4. Conducting comprehensive risk assessments for product development and change initiatives, ensuring that all potential risks are identified, evaluated, and addressed.
5. Monitoring and evaluating the effectiveness of existing controls and recommending improvements as necessary.
6. Providing training and guidance to staff on control processes and risk management practices and fostering a proactive risk management culture across ICB.
7. Contributing to the Compliance and Operational Risk Evaluation (CORE) program by focusing on four key pillars: i) Control Design & Expertise; ii) Risks & Controls Identification/Assessment; iii) Issue Management; iv) Control Governance & Reporting.
8. Partnering effectively with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, and technology control functions to further establish and maintain business relationship loops.
9. Supporting consistent and rigorous operational risk practices and control programs (including control committee reporting, risk mitigation, key risk indicators, control design, and controls performance evaluations).
10. Reviewing, analyzing, and managing program-related data (e.g., KRIs/KPIs) and key metrics to inform on the health of the operational risk and control environment.

Qualifications:

1. Experience in Operational Risk Management gained through working within Product, Controls, Compliance, or Audit within a large financial institution, regulator, consulting firm, and/or retail investments manager.
2. Strong acumen for risk identification and assessment, and development of effective control mechanisms that mitigate these risks.
3. Excellent written and verbal communication skills with an ability to influence business leaders at all levels of seniority in a meaningful and actionable manner.
4. Experience in partnering with business and other stakeholders to manage remediation of operational risk-related issues.
5. Experience in process mapping.
6. Effective time management and prioritization skills.
7. Detail-oriented with a high level of accuracy and integrity.
8. Comfortable working in an agile and evolving environment.
9. Passion to grow as part of a team.
10. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers, and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies, and Control Governance & Reporting.