Operations Consultant – Luxury Travel – Up to 22k basic

Recruitment Avenue; London; On-site; GBP 22,000; Full time

Job summary

An established luxury travel company is seeking an Operations Consultant to manage reservations and client relationships. In this role, you will ensure all travel services are booked in advance and maintain excellent communication with clients and suppliers. Your attention to detail and ability to work under pressure will be key to providing outstanding service. This is a fantastic opportunity to join a team dedicated to delivering excellence in luxury travel, where your contributions will directly impact client satisfaction and operational success. If you have a passion for travel and a flair for customer service, this role is perfect for you.

Qualifications

• Minimum 2 years of experience in the travel sector.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Manage luxury reservations and ensure timely administration.
• Develop relationships with clients and service providers.
• Handle amendments and changes for confirmed holidays.

Skills

Word

Excel

Perfect English (written & spoken)

Attention to detail

Work well under pressure

Tools

Amadeus

Job description

Job Title – Operations Consultant – Luxury Travel

Job Location –London

Salary – Up to 22k basic

My client is a luxury travel company that has established a reputation for delivering absolute excellence in everything they do.

They are recruiting an Operations Consultant that has two years’ experience in the travel sector.

In the role you will be ensuring that all administration for luxury reservations is completed in a timely manner. You will develop and maintain excellent working relationships with all suppliers and service providers.

You must have a great personality as you will need to develop and maintain excellent working relationships with the clients and to have total responsibility for all their confirmed holidays.

You will be responsible for all the amendments and changes from clients and must advise them of the most suitable options for their tours.

A major part of the role is to check that all travel services are booked well in advance of the date of travel and ensure that all service providers are kept informed of all changes and amendments to their confirmed groups.

Office Hours:

• Monday – Friday 09:00 to 17:30 or 09:30 to 18:00
• Saturday 09:30 – 16:30 one Saturday per month (time off in lieu)

Responsibilities:

• Requesting accommodation with suppliers and updating bookings
• Liaison with overseas ground handlers
• Action any agent/client queries by phone & e-mail
• Checking hotel availability & closeouts
• To produce, check and collate all travel documentation for dispatch
• To assist with other duties in the department as required and agreed with the Operations Manager

Skills required:

• Word
• Excel
• Perfect English (written & spoken)
• Attention to detail
• Work well under pressure and meet deadlines

Preferred experience & requirements:

• Knowledge of the Middle East, Caribbean, Far East & Indian Ocean
• Airline & ticketing abilities using Amadeus
• Minimum 2 years travel experience