Operations Consultant – German Speaking – £17k – £20k

Recruitment Avenue; Greater London; On-site; GBP 17,000 - 20,000; Full time

Job summary

An established industry player is seeking a German-speaking Operations Consultant to manage group operations and ensure exceptional service delivery. In this dynamic role, you will oversee bookings, maintain communication with clients, and ensure all operations run smoothly. Your fluency in both German and English, along with your customer-oriented approach and attention to detail, will be essential in meeting and exceeding client expectations. Join a vibrant team in the travel sector and contribute to creating memorable experiences for clients traveling to Great Britain and Ireland.

Qualifications

• Fluent in German and English, both written and spoken.
• Relevant education in tourism or business administration.
• Experience in group or coach travel preferred.

Responsibilities

• Oversee operations of groups and ensure client expectations are met.
• Insert accurate costing information and issue documentation on time.
• Ensure payment for bookings is collected according to company requirements.

Skills

Customer Orientation

Attention to Detail

Time Management

Fluency in German

Fluency in English

Destination Knowledge

Team Spirit

Positive Attitude

Education

Relevant Education in Tourism

Business Administration Studies

Job description

Job Title – Operations Consultant – German Speaking

Department/Sector – Travel

Job Location – London – Harrow

Salary – £17k – £20k

Our client is one of the leading Inbound Tour Operators specialising in Great Britain and Ireland. Their clients are based throughout Europe with the majority in German and French speaking countries.

They are looking for a German speaking Operations Consultant who will be required to oversee the operations of groups and ensure that clients’ expectations and requirements are more than met.

You will be responsible for ensuring that all services are correctly booked from the time that a booking is confirmed.

They need you to ensure that requested amendments are confirmed within company deadlines and that the client is constantly updated on the status of the group.

Responsibilities:

• Responsible for inserting accurate costing information
• Issue the proper documentation (e.g. confirmations, vouchers and general information) on time
• Responsible for ensuring that payment for bookings is collected in accordance with company requirements

Key Skills/Experience Needed:

• Friendly and very customer orientated
• Highly accurate
• Able to work to tight deadlines
• You thrive in a busy environment
• Fluent in German and English, both written and spoken
• Destination knowledge (Great Britain and Ireland)
• A great team spirit
• Relevant education in tourism or business administration (e.g. apprenticeship or studies)
• Experience in group or coach travel (e.g. work placements)
• A positive attitude