Operations Consultant – Fluent German – 17k – 22k

Recruitment Avenue; London; On-site; GBP 17,000 - 22,000; Full time

Job summary

An established industry player is seeking an Operations Consultant fluent in German to enhance their Groups Department. In this pivotal role, you will manage operations for German-speaking clients, ensuring all services are booked accurately and clients are kept informed throughout the process. Your expertise in documentation and payment collection will be essential for maintaining smooth operations. If you are passionate about travel in Great Britain and Ireland and possess a positive attitude and team spirit, this opportunity will allow you to thrive in a dynamic environment while making a significant impact on client satisfaction.

Qualifications

• Fluent in German and English, both written and spoken.
• Experience in group or coach travel is preferred.

Responsibilities

• Oversee operations of groups and meet client expectations.
• Ensure all services are booked correctly and clients are updated.

Skills

Fluent in German

Fluent in English

Team spirit

Positive attitude

Education

Relevant education in tourism or business administration

Job description

Job Title – Operations Consultant – Fluent German

Job Location – London

Salary – 17k – 22k Depending on experience

My client is recruiting an Operations Consultant who speaks fluent German to work in their Groups Department that deals with German speaking clients.

In this role, you will be required to oversee the operations of the groups and ensure that clients’ expectations and requirements are met.

You must ensure that all services are correctly booked from the time that a booking is confirmed.
You will be working on amendments to reservations within company deadlines and ensuring the client is constantly updated on the status of the group.

You must have experience in issuing documentation, for example, invoices, vouchers, and general information.

Another responsibility will be to ensure that payment for bookings is collected in accordance with company requirements and that suppliers’ invoices are according to agreed contracts.

Due to your dealings with German speaking clients, being fluent in both German and English, both written and spoken, is essential.

Knowledge and experience required:

• A passion for destinations in Great Britain and Ireland
• Must have a great team spirit
• Relevant education in tourism or business administration (e.g. apprenticeship or studies)
• Experience in group or coach travel (e.g. work placements)
• A positive attitude