Operations & Communications Officer

Camden Learning; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational organization in Camden Town seeks a dedicated individual to manage high-quality customer support and internal operations. Responsibilities include handling customer queries, maintaining website content, and coordinating training events. The ideal candidate should be tech savvy, possess strong communication skills, and have a passion for education and community development.

Qualifications

• Experience using digital tools such as email platforms and online booking systems.
• Desirable: experience of coordinating large meetings, events, and training logistics.
• Desirable: experience managing company social media presence platforms.

Responsibilities

• Act as first point of contact for customer service queries.
• Compile and publish key bulletins.
• Support the implementation of the social media strategy.

Skills

Tech savvy

Excellent attention to detail

Excellent written and verbal communication skills

Strong organisational and time management abilities

Tools

Wordpress

Zoom

Job description

Overview

In this role you will ensure the smooth and professional delivery of Camden Learning's services by providing high-quality customer support, delivering accurate and engaging communications, managing website and mailing content, and coordinating meetings, training, and events. You will be a central point of contact for our stakeholders, support internal operations, and contribute to the organisation's visibility and effectiveness.

Responsibilities

• The first point of contact for incoming phone calls and the customer service email address
• Answering queries and directing these on to the relevant team members as required; ensuring queries that are passed on are responded to in a timely fashion
• Compile, proofread and publish key bulletins
• Support the maintenance of accurate contact details in all key contact lists
• Website: Ensure website content is accurate and up to date
• Undertake routine audits of website content with relevant colleagues to ensure it is up to date
• Make updates to website content as required
• Liaise with web design agency if more extensive website changes are required
• Meetings, training and events: Ensure that our online booking system for training courses is accurate and up to date
• Liaise with course leads to confirm training details
• Respond to and resolve queries from attendees and course leaders
• Book venues for in person training courses, and set up online sessions in Zoom
• Distribute feedback from training courses to course leaders
• Support the organisation and smooth running of conferences, meetings and events; to include front of house duties such as greeting attendees and organising refreshments as required
• Communications: Support the implementation of our social media strategy including gathering posts from relevant colleagues, proofreading, adding images and hashtags, and overall management of our LinkedIn page and presence
• Support colleagues with the design, publication and dissemination of Camden Learning communications
• Other: Liaise with schools, Camden council and other partners to ensure the smooth running of Camden Learning's services and operations
• Other tasks as required in keeping with the level of the role
• Act as a leader of social justice by understanding the material and economic and social differences between groups, working to right the wrongs of marginalised groups, creating safe spaces and opportunities that promote equity, and contributing to fair and inclusive schools and education systems

Qualifications

• Tech savvy - able to pick up and use a variety of new systems easily. Confident using digital tools such as email platforms, online booking systems, and Zoom.
• Experienced using Wordpress (or similar platform) to update websites
• Excellent attention to detail
• Able to quickly build rapport and gain the trust of our customers and other stakeholders
• Excellent written and verbal communication skills
• Strong organisational and time management abilities
• Desirable - experience of coordinating large meetings, events, and training logistics
• Desirable - experience managing company social media presence platforms (e.g. LinkedIn)
• Desirable - basic design skills for creating communications and social media content

Personal Attributes

• Professional, approachable, and customer-focused
• Highly organised and proactive, with a problem-solving mindset
• Passionate about education and community development
• Proactive and able to work independently as well as part of a team
• Flexible and adaptable to changing priorities
• Collaborative and approachable, with a commitment to supporting colleagues and stakeholders
• Adaptable and resilient, capable of managing multiple priorities
• Commitment to continuous improvement and delivering high-quality services