Operations Co-ordinator

Arthur J. Gallagher & Co.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Arthur J. Gallagher & Co. seeks an experienced operations support professional to enhance the performance of its brokerage team. This diverse role emphasizes analytical skills and strong written and verbal communication, ensuring alignment between operations and business objectives while contributing to an inclusive corporate culture.

Benefits

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance up to 10x annual salary

Income protection coverage

Health cash plan or Private medical insurance

Volunteering days

Employee Stock Purchase plan

Discounted gym membership

Access to a discounted voucher portal

Qualifications

• Knowledge of insurance operations and project environments is essential.
• Strong analytical skills and ability to influence at all levels.
• High degree of integrity is expected.

Responsibilities

• Support front and back office operations, ensuring alignment with business goals.
• Coordinate divisional metrics and manage project changes.
• Engage with analytics to improve operational processes.

Skills

Analytical Skills

Verbal Communication

Written Communication

Interpersonal Skills

Problem-Solving

Education

Experience in insurance or project-specific work

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Join an established Operations team, utilising your experience to support our 6 operating teams in assessing our existing operational models to ensure that all of our teams are performing at the height of their capabilities.

We have an array of business lines (Professional Indemnity, Financial Institutions, D&O, Terrorism, Political Risks and Real Estate), you will be co-ordinating the background workings of our daily processes, such as management information, producing internal reports, working with our central services departments and making relevant suggestions for improvement.

You will champion the things we value, our behaviours and conduct. We're a close-knit and positive group who would benefit from someone who shares the same values.

How you'll make an impact

• Focused on supporting the front office operations, whilst ensuring the back-office operations that underpin our business are aligned to our goals.
• Project approach to addressing change activity ensuring guiding the teams through the more challenging aspects of a project.
• Co-ordinate Divisional critical metrics and SLA’s across a variety of measures. Whilst the teams will focus on sales, new business and renewals, the operations area focuses on making things work and enabling the sales team to perform their role.
• Engage your analytical skills to review MI, in turn; it will help you to validate your suggestions.
• You will attend project and divisional meetings, distribute action points and make plans to inspire change. You'll act as a contact for our support services (compliance, financial crime, IT and accounts), as well as dealing with facilities when required. Our Operations unit provide a full support package that comes from truly understanding the business and product lifecycle.
• Run meetings on specific subjects which will include a cross section of people from within and outside of the Divisions.

About you

• We’re looking for you to have insurance knowledge, an understanding of operations and/or experience of project specific work
• We are looking for you to have strong analytical skills.
• You need to have strong verbal and written communications.
• Your ability to influence at all levels whilst working in a fast-paced environment is essential
• You have strong interpersonal skills, engaging presentation abilities and your problem-solving mind-set would suit this role
• You will deliver a high degree of integrity
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.