Operations Co-Ordinator

Kerv Digital for Digital Transformation; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm is seeking an Operations Co-ordinator for a hybrid role based in Central London. You will manage provisioning and support for Voice, Data, and Unified Communications. Ideal candidates will have at least 3 years of telecommunications experience and strong project management skills, with a focus on delivering high-quality service to customers.

Qualifications

• Minimum of 3 years of experience in managing telecommunications systems and networks.
• Strong understanding of telecommunications infrastructure, protocols, and technologies.
• Familiarity with telecommunications standards and regulations.

Responsibilities

• Provisioning all products including VoIP and Data services.
• Communicating with customers and suppliers to coordinate delivery.
• Ensuring timely and successful delivery of services to customers.
• Addressing issues related to orders and faults, meeting SLAs.
• Conducting fault diagnostics and collaborating with suppliers and customers.

Skills

Telecommunications systems management

Project management

Customer communication

Problem-solving

Analytical abilities

Organisational skills

Job description

Please note this is a hybrid working role requiring attendance at an office in Central London twice a week.

About Us

At Kerv, we leverage the power of technology to help our customers stay ahead. We do this through our brilliant people who focus relentlessly on the customer and their needs, delivering world-class cloud solutions and digital transformation. Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era.

The finance team is central to partnering with business leaders to provide accurate, timely, and quality information to support their growth plans.

All about the Role

At Kerv, we’re not just about cutting-edge cloud solutions and digital transformation services. We’re on a mission to put people and customers first, always. Founded with a vision that values creating an exceptional workplace and building meaningful client relationships over chasing revenue, we’re here to revolutionise the tech industry with a heart. As an Operations Co-ordinator, your responsibilities include provisioning and supporting Voice, Data, Mobile, and Unified Communications.

Your part to play

Your responsibilities will encompass the following tasks:

• Provisioning all products – Mobile, Mobile and Data Hardware provisioning, Connectivity, VoIP, Inbound and Outbound Voice, Compliance products, and SIP
• Communicating with customers and suppliers to coordinate delivery, provide regular updates, and manage handovers upon completion.
• Ensuring timely and successful delivery of services to customers.
• Addressing any issues related to orders and faults, while meeting all service level agreements (SLAs).
• Conducting fault diagnostics and collaborating with suppliers/customers for resolution.
• Keeping customers informed through phone and email communications.
• Managing tickets and workflows using ServiceNow.
• Performing general administrative tasks, including billing entry.
• Applying strong technical expertise in telecommunications systems and networks, including experience with PBX systems, VoIP technologies, call routing, and data networks.
• Configuring, troubleshooting, and maintaining telecommunications equipment and systems.
• Demonstrating strong problem-solving and analytical abilities to assess and resolve complex telecommunications issues.
• Exhibiting excellent communication and interpersonal skills to build relationships with stakeholders at all levels.
• Maintaining knowledge of industry regulations and best practices related to telecommunications.
• Proficiency in project management methodologies and tools.
• Attention to detail and a commitment to delivering high-quality work.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• Strong organisational and time management skills.

All about You

• Minimum of 3 years of experience in managing telecommunications systems and networks.
• Strong understanding of telecommunications infrastructure, protocols, and technologies.
• Familiarity with telecommunications standards and regulations.
• Excellent knowledge of project management principles and methodologies.
• Ability to stay updated with the latest industry trends and technologies.

You will live the Kerv values …

• Do The Right Thing
• Build Future
• Think Customer First
• Team Is Everything
• Spread Good Vibes

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included, and love working together. With an uncompromising pursuit of an amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality, and belonging through collaboration and creating exceptional solutions together.