Operations Co-Ordinator

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global logistics firm in London is seeking an Operations Coordinator for a 1-year fixed term maternity cover. You will handle sales orders, delivery scheduling, and project planning. Ideal candidates should have experience in customer service and project coordination, and strong organizational skills. This role offers benefits including health coverage and volunteering days.

Benefits

Medicash Health

Company Sick Pay

Life Assurance

Perkbox

Volunteering Days

Qualifications

• Customer service and administrative experience required.
• Experience in project coordinating needed.
• Proficiency in Microsoft Office Suite, especially Excel.

Responsibilities

• Review and process sales orders daily.
• Delivery scheduling using live tracking software.
• Provide general administrative support.

Skills

Customer service and administrative experience

Experience in project coordinating

Proficiency in Microsoft Office Suite (especially Excel)

Great organisational skills

Data entry, reporting, and system maintenance

Effective communicator across all organisational levels

Strong interpersonal skills

Commercially aware and a critical thinker

Tools

Moveman

Statii

Concur

Job description

The Opportunity

The Operations Coordinator role is a 1-year fixed term contract for maternity cover in Ardra Rd, London N9 0BD

This is the perfect role if you want the opportunity to:
• Develop your skills and knowledge in Sustainable Furniture.
• Learn and develop new skills.

The Company
Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

What you will do:
• Review and process sales orders daily
• Delivery Scheduling using Live Tracking Software
• Schedule crews in advance and assist with project planning for large jobs
• Book on resources and update Job sheets with Client details and Routes
• Organising Courier Deliveries and Collections
• Order materials and submit workshop requests
• Create and update purchase orders after delivery dates are confirmed
• Handle refunds
• Review failed deliveries, rebook, and coordinate with customers
• Provide general administrative support
• Manage permits and RAMS requests
• Workshop stock and Material control and cost management
• Send payment links via the ecommerce website to customers for Payment
• Receive and review all completed Job Sheets and Delivery notes and update data on Statii software
• Sharing the inbound customer calls and dealing with their enquiries
• Monitoring Office Resale Inbox
• Track and report client carbon savings from furniture reuse after project completion
• Sustainability – Work with The Giving Back Project to donate Office Resale Stock furniture

Skill and Experience
Essential:
• Customer service and administrative experience
• Experience in project coordinating
• Proficiency in Microsoft Office Suite (especially Excel)
• Great organisational skills
• Data entry, reporting, and system maintenance
• Fast-paced work environment experience
• Effective communicator across all organisational levels
• Strong interpersonal skills and relationship-building ability
• Commercially aware and a critical thinker

Desirable:
• Familiarity with logistics and operations software (e.g. Moveman, Statii, Concur)
What’s in it for you?
• Medicash Health
• Company Sick Pay
• Life Assurance: 1x salary cover from first day of employment up to 5 years’ service, 2x salary cover from 5 years + service, 3 x salary cover from 10 years +
• Perkbox
• Volunteering Days: 2x days

Equal Opportunities
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law.

Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement, and development.