Student Experience Team Member

Unite Group; London Borough of Southwark; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Bonus paid twice yearly

25 days annual leave + bank holidays

Generous pension scheme

Life assurance (4x salary)

Share save scheme

Enhanced Family Leave policies

Medicash

EAP

One volunteering day

Discounts

Job summary

Unite Group is seeking a Customer Experience Team Member to welcome residents, respond to enquiries and help ensure day-to-day operations run smoothly in our student communities. You’ll handle check-ins, viewings and bookings, support resident engagement, resolve issues and carry out safety and building checks to maintain high standards.

This role values friendly, proactive service, teamwork and a passion for creating a vibrant, safe environment for students, with a market-competitive salary and

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Enjoy working with people and delivering great customer experiences.

Responsibilities

• Provide friendly face-to-face customer service to residents and visitors.
• Support the full resident journey including check-ins, check-outs and day-to-day support.
• Deliver property viewings and support bookings to drive occupancy and retention.
• Support resident engagement activities and create a welcoming community.
• Respond to maintenance issues and raise requests for resolution.
• Carry out building checks and support safety procedures.
• Support emergency response procedures when required.
• Maintain high property standards and keep communal areas clean and presentable.
• Record enquiries and operational issues accurately in internal systems.

Skills

Customer service

Hospitality experience

Resident interaction

Communication skills

Job description

Create great first impressions. Support our residents. Help build vibrant communities.

At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students OR Hello Student brand.

Student Experience Team Member

As a Student Experience Team Member, you will play a key role in creating a welcoming, safe and engagingenvironment for our residents and visitors.

Working as part of the property team, you'll be the friendly face of the building-supporting residents, responding to enquiries, and helping ensure everything runs smoothly day to day. From check-ins and viewings to resolving issues and supporting events, you'll be central to delivering a great resident experience.

This is a varied, people-focused role where no two days are the same, and where your work helps create a vibrant and supportive student community.

Your impact

Whilst no two days are the same at Unite Group, here's a flavour of what you'll be responsible for in this role:

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Your background

You don't need to follow a traditional path - what matters most is your passion for customer service and your ability to connect with people.

To be successful in this role, you will:

• Have experience in a customer service, hospitality, retail or residential environment.
• Enjoy working with people and delivering great customer experiences.
• Have strong communication and problem-solving skills.
• Be proactive, organised and comfortable working in a busy and varied environment.
• Be confident handling enquiries, complaints and resident requests.
• Enjoy working as part of a team and supporting colleagues when needed.
• Experience in student accommodation, hospitality or residential environments would be beneficial but isn't essential.

Why it's great to work with US!

In this values-led organisation, you'll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we'll help you build skills, confidence and a career you're proud of.

Alongside a competitive salary, we offer:

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
• A generous pension scheme where contributions range between 4% and 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Group shares at a discounted rate
• Enhanced Family Leave policies
• Medicash (Health Cash Plan)
• Employee Assistance Programme (EAP)
• One free volunteering day each year
• Retail and hospitality discounts

Alongside these benefits, you'll also have access to learning and development programmes designed to support your growth and career progression.

If you're expecting ordinary, think again. We're US, we're different - and we're proud of it.

How far could you go? Join US and find out.

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