Operations Clerk – Aircraft on Ground – London Heathrow Airport – £26.5k

Recruitment Avenue; London; On-site; GBP 24,000 - 28,000; Full time

Job summary

An independent industrial group, ranked among the top 10 in transport and logistics, is seeking an Operations Clerk for their dynamic team. This role involves managing AOG shipments and providing exceptional customer service while handling imports and exports. With a unique shift pattern of 4 days on and 4 days off, including night shifts, you'll thrive in a fast-paced environment. If you're self-motivated, possess shipping knowledge, and are ready to contribute to a 24/7 operation, this opportunity is perfect for you. Join a team where your efforts will make a significant impact on logistics operations.

Qualifications

• Strong shipping knowledge and customer service skills are essential.
• Self-motivated individuals who can work independently will excel.

Responsibilities

• Manage imports and exports while ensuring customer satisfaction.
• Arrange AOG shipments and monitor urgent deliveries.

Skills

Shipping knowledge

Self-motivated

Ability to work independently

Customer service skills

Impatex or ASM knowledge

Education

5 GCSEs

Job description

Job Title – Operations Clerk – Aircraft on Ground

Department/Sector – Exports/ Imports/ Customer Service/ Road Freight

Job Location – London Heathrow Airport

Salary – £24k plus £2,500 shift allowance

Hours – 4 days on 4 days off includes night shifts

Our client is an independent industrial group that ranks among the world’s top 10 in transport and logistics. Their business has been intercontinental air and ocean freight.

We are looking for a clerk that wants to be part of an exciting 24/7 team. You will be dealing with Customs (imports & exports), deliveries, collections, and exports.

We need a clerk to arrange AOG shipments whilst monitoring urgent shipments. You will be processing road freight bookings.

In the role, we need you to have great customer service as you will be answering emails and responding to problems and offering solutions.

The shift pattern is 4 days on then 4 days off; the rota includes night shifts.

Your working hours will be from 7am to 7pm for 4 days then 4 days off; then 7pm to 7am for 4 days then 4 nights off.

Responsibilities:

• Imports
• Exports
• Customer Service
• AOG

Key Skills/Experience Needed:

• Shipping knowledge is required
• Work well on your own
• Self-motivated
• Impatex or ASM knowledge
• 5 GCSEs