Operations Associate - Gen AI, Slack and Data

OakNorth; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a tech-savvy Associate to drive operational excellence through data and AI. This role focuses on leveraging Generative AI tools to enhance workflows and streamline processes in a high-growth environment. You'll collaborate with various teams, optimizing communication through platforms like Slack, while also supporting the design of automated systems. If you're passionate about the future of work and thrive in dynamic settings, this is an exciting opportunity to make a meaningful impact.

Benefits

Equity

25 days holiday

Personalized benefits

Subsidised Private Medical Insurance

Enhanced maternity and paternity leave

Wellbeing and social events

Volunteering time off

Salary sacrifice schemes

Qualifications

• Fluency in data and experience with modern digital workflows.
• Strong interest in Generative AI and operational applications.

Responsibilities

• Collaborate with COO on process automation and integrations.
• Design and implement automated workflows for efficiency.

Skills

Data fluency

Operational strategy

Communication skills

Generative AI tools

Process improvement

Systems thinking

Education

Experience in data operations

Interest in fintech/startups

Tools

Slack

Confluence

Generative AI tools (ChatGPT, Claude)

Job description

At OakNorth, we’re on a mission to empower the Missing Middle – the growth businesses who are the backbone of economies yet often underserved by traditional banks. We're reimagining commercial lending through data-driven insights, innovative technology, and a relentless focus on execution. As we scale, we’re looking for passionate, tech-savvy individuals to help us build smarter, faster, and better.

We are looking for an Associate who is not only fluent in data but also naturally at home in platforms like Slack, Gen AI tools, and modern digital workflows. You’ll be part of a forward-thinking team focused on operational excellence, automation, and leveraging AI to unlock efficiencies across the business.

This is an exciting opportunity for someone who thrives in high-growth environments, is deeply curious about the future of work, and wants to be at the intersection of tech, data, and operational strategy.

What You’ll Do:

• Work closely with our Chief Operating Officer (COO)
• Act as the go-to person for Slack-based process automation, integrations, and workspace optimisation
• Work with cross-functional teams to identify opportunities where Generative AI can streamline operations (e.g., summarising meetings, drafting reports, automating knowledge sharing)
• Support the design and implementation of automated workflows
• Collaborate with data and ops teams to track performance metrics, report insights, and improve business processes
• Help maintain internal knowledge hubs and surface insights using tools like Confluence, and Slack AI
• Partner with Engineering, Product, and Operations to bridge data and user-friendly tooling
• Stay ahead of new Gen AI tools and trends, testing and introducing what makes sense for our team and mission

What We’re Looking For:

• Tech-native mindset – you pick up new tools quickly, and ideally already work daily in Slack and AI tools
• Experience or strong interest in Generative AI (ChatGPT, Claude, etc.) and their operational applications
• Familiarity with data operations, business intelligence, or process improvement
• A natural systems thinker – you enjoy designing, optimising, and documenting workflows
• Excellent communication and collaboration skills
• Comfortable navigating ambiguity and excited to solve open-ended problems
• Bonus if you’ve worked in startups, fintechs, or other high-growth, fast-moving environments

Benefits & Perks:

• Equity. We want people to have a stake in the business so that all our interests are aligned.
• 25 days holiday
• Personalized benefits – opt-in to what matters to you
• Subsidised Private Medical Insurance with Bupa
• Enhanced maternity and paternity leave
• Wellbeing and social events
• Support causes that matter to you – Volunteering time off
• Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)