Operations Associate, Core Operations - Manchester

Fitch Group; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Operations Associate in Manchester, where you will enhance operational efficiency and support analytical teams. This role emphasizes collaboration, problem-solving, and customer service, making it an exciting opportunity for those eager to grow in the financial services sector. With a hybrid work environment and a culture that values learning and diversity, you'll thrive in a supportive setting that encourages professional development and community engagement. If you're detail-oriented and passionate about making a difference, this position is perfect for you.

Benefits

Hybrid Work Environment

Culture of Learning & Mobility

Retirement Planning

Tuition Reimbursement

Comprehensive Healthcare

Supportive Parenting Policies

Paid Volunteer Days

Matched Funding for Donations

Qualifications

• Strong customer focus and dedication to outstanding client service.
• Proficient in Excel and other relevant tools.

Responsibilities

• Serve as the first point of contact for analysts with system inquiries.
• Collaborate with IT to resolve system-related issues.

Skills

Excel

Customer Service

Time Management

Problem Solving

Communication Skills

Education

Bachelor’s degree in Information Systems

Bachelor’s degree in Finance

Bachelor’s degree in Economics

Job description

As one of the world’s top three credit ratings agencies, Fitch Ratings plays a critical role in global capital markets by providing credit analysis, ratings, research, and commentary to financial market participants. For over 100 years, Fitch Ratings has been creating value for global markets through its rigorous analysis and deep expertise, which have resulted in a variety of market leading tools, methodologies, indices, research, and analytical products. Fitch Ratings is part of Fitch Group, a global leader in financial information services with operations in more than 30 countries, which also includes Fitch Solutions. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Explore a career at Fitch Ratings and you’ll join a collaborative network of curious minds. Here, our differences are our strengths - in life as well as our work. Together we work with integrity and objectivity to provide clarity to the world’s financial markets. We pride ourselves on our ability to harness the ideas, expertise, and professionalism of our global workforce, which is integral to our continued success. The accessibility and depth of experience of our industry leading analysts, combined with our broad sector credentials, allow us to help market participants make important credit decisions with confidence.

Fitch Ratings is currently seeking an Operations Associate based out of our Manchester office.

About the Team:

Core Operations aims to create an efficient operating environment for our analytical teams by standardizing operational aspects of the rating process. This role involves collaboration with analytical teams, IT, and others to ensure that procedures and applications support user needs and comply with business and regulatory requirements.

How You’ll Make an Impact:

• Serve as the first point of contact for analysts with system or workflow-related inquiries.
• Collaborate with IT and other teams to resolve system-related issues and enhance processes.
• Identify opportunities to streamline and improve current processes, procedures, and systems.
• Test system enhancements prior to release to ensure functionality and compliance.
• Develop support documentation and provide system training as needed.

You May be a Good Fit if:

• You excel at managing multiple tasks and consistently meet deadlines, while eager to gain knowledge about ratings and Core Operations processes.
• You possess a strong customer focus and are dedicated to delivering outstanding client service.
• You are proficient in Excel and other relevant tools.
• You are self-driven, with excellent time management and problem-solving abilities.
• You have strong communication skills that facilitate effective collaboration across teams.
• You learn quickly and pay close attention to detail.

What Would Make You Stand Out:

• Bachelor’s degree in information systems, finance, economics, or relevant fields, or equivalent work experience.
• Experience in a global financial services organization.
• Experience in supporting team handling system queries and solving problems.

Why Choose Fitch:

• Hybrid Work Environment 3 days a week in office with the option to WFH the other 2 days
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment : A collaborative workplacewhere all voices are valued, withEmployee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest.Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluatequalified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

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