Operations Associate - Client Account Management - 12 month Fixed Term Contract

TP ICAP Group; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading market infrastructure provider is seeking an experienced Client Relationship Manager in London. You will manage the transition process for clients to an electronic brokerage settlement platform. Key skills include a strong understanding of financial markets, excellent communication, and proven client facing experience. The role offers a chance to work closely with various stakeholders and drive business growth.

Qualifications

• Good understanding of financial markets and interdealer broking environment.
• Solid client facing experience with prior institutional client relationships.
• Excellent interpersonal skills and stakeholder management.

Responsibilities

• Collaborate with FIATech and stakeholders to agree on client targets and plans.
• Manage implementation of the solution plan.
• Track competitor activity and analyze Market Information.

Skills

Understanding of financial markets

Client facing experience

Communication skills

Stakeholder management

Analytical thinking

Organizational skills

Microsoft Office proficiency

Education

Degree / professional qualification

Job description

Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role overview

We are seeking an experienced and driven Client Relationship Manager to join our team.

In collaboration with one of our Technology partners FIATech Inc, the role is responsible for working with Energy Clients to transition their brokerage payables processing from existing manual processes to an industry-wide electronic brokerage settlement platform (Atlantis).

The role will be responsible for managing the clients transition process from initial introduction to a successful Atlantis go-live conclusion. The role will also be responsible for cultivating and maintaining relationships with key decision makers at our client firms, focusing on specific transition project requirements and collaborating with key partners and stakeholders to successful completion.

Ideal candidates will have a background in building and maintaining strong clients relationships and demonstrate strong knowledge of the financial services industry.

Key responsibilities

• Collaborate with FIATech and Senior Operations and Energy & Commodities leaders to agree on client targets, arrange and attend client meetings, discuss objectives and plans with clients, document action points, arrange follow-up meetings.
• Post initial meetings, work closely with key internal stakeholders and FIATech to develop and agree plans and timeline for each client.
• Carefully manage implementation of agreed solution plan in collaboration with all stakeholders.
• Track competitor activity and market share for designated products, escalating key issues to senior management.
• Analyse Management Information to identify client opportunities; propose action plans and timelines for business/technology growth initiatives.
• Assist Senior Management with internal/external presentations and work on participate in specific related projects.
• Maintain accurate and up-to-date client and contact information.

Experience / Competences

Essential

• Good understanding of financial markets and the interdealer broking environment, including client base, trading venues and technology platforms.
• Direct experience operating in financial markets.
• Solid, demonstrable client facing experience, ideally with an existing network of institutional clients.
• Excellent communication and interpersonal skills able to engage confidently at all organisational levels.
• Strong stakeholder management and networking abilities.
• Adaptability to different audiences and situations.
• Analytical thinker able to identify, assess, and capitalise on efficiency / opportunity.
• Highly organised and adept with Microsoft Office (Excel, PowerPoint).
• Self-starter with a high level of energy and drive for results.
• Honest, ethical and aligned to company values.
• Comfortable seeking out new business opportunities.

Desired

• Current or previous proven relationships with Institutional clients.
• Some understanding of the FIA-Tech Atlantis platform.
• Multi-Stakeholder management.
• Project management experience.
• Degree / professional qualification.

Band & level: Professional, 5

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn’t align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don’t hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

UK - 3rd Floor Verde Building