Operations Associate

Home Made; London; On-site; GBP 35,000 - 60,000; Full time

Job summary

Home Made is looking for an enthusiastic Operations Associate to join their Customer Success team. This role focuses on the tenancy progression from landlords to tenants, ensuring a smooth process while delivering exceptional customer service. Ideal candidates will demonstrate strong communication, project management skills, and a commitment to enhancing the customer experience in the fast-paced prop-tech industry. With an office-based role in Southwark, London, and great benefits, this position is perfect for those eager to contribute to an innovative company.

Benefits

Annual Leave: 24 days + your birthday off

Modern, state of the art offices

Employee discounts for stores, cinema, etc.

Yearly Half Day Charity Day

Office Social Events

On site Gym access and showers

Weekly Friday Happy Hour

Learning and Development Programme

Qualifications

• No prior real estate experience required, but customer and client experience is needed.
• Excellent communication skills, both written and verbal, are crucial.
• Experience in project management and administrative tasks is beneficial.

Responsibilities

• Act as the main point of contact for landlords regarding tenancy progression.
• Manage tenancy progression pipeline and ensure compliance with regulations.
• Conduct regular check-ins and update stakeholders on progress.

Skills

Communication Skills

Project Management

Customer Service Excellence

Detail-Oriented Problem Solver

Administration

Job description

Join to apply for the Operations Associate role at Home Made

1 week ago Be among the first 25 applicants

Join to apply for the Operations Associate role at Home Made

Operations Associate (Tenancy Progression) | Home Made

Our Customer Success team is at the heart of our business supporting the end to end process from the point of offer agreed through to day to day property management.

The Operations Associate (Tenancy Progression) takes ownership of a core set of Landlords as well as the daily progression of tenants from that holding payment of an offer agreed, through to Move In.

This role is suited to those who are excited by a fast paced and busy role, and who have the ability to do it with a high level of accuracy. Our team work together to achieve a common goal, importantly doing things in parallel to ensure a positive customer experience.

Prior real estate experience isn't required, but customer and client experience is needed.

Location: Southwark, London (office-based role - 1 day WFH post probation)

Salary: depending on experience

Working Day and Time: 9am-6pm Monday-Friday and every other Saturday (1/2 day) - with a 1/2 day back in lieu

Working with us:

Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good! By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good!

To Explore More About What We Do, Click Here.

Role and Opportunities:

As an Operations Associate, you’ll play a key role in ensuring smooth transitions for landlords and tenants. Your responsibilities include:

• Main point of contact with our Build to Rent Landlords and Traditional Landlords in regards to Tenancy Progression. Responsible for onboarding, weekly progression updates, as well as effective account engagement.
• Responsible for Tenancy Progression pipeline, known as our Race to Contract, keeping on track through core KPIs.
• Championing a customer-first approach by conducting introductory calls, daily check-ins, and prioritising tenant needs to achieve move-in milestones.
• Staying on top of and ensuring compliance with relevant legislation and maintaining up-to-date knowledge of policy changes, including but not limited to Tenancy Agreements, HMO regulations, Gas & Electrical Safety Standards, Landlord and Tenant Law, and Fire Safety Regulations.
• Collaborating closely with the sales team to efficiently transition deals into tenancies, particularly resolving challenges that may arise.
• Coordinating and managing third-party tenancy services.
• Overseeing logistics such as pre-tenancy maintenance arrangements.
• Monitoring deposit registration processes to ensure regulatory compliance.
• Contributing to departmental growth through ad-hoc projects aimed at improving efficiency and enhancing the customer journey.
  
  

About You:

• Excellent Communication Skills: Whether it’s written or verbal, you know how to deliver information clearly, diplomatically, and professionally.
• Project Management: You are experienced in organising tasks, setting priorities, and ensuring projects are completed efficiently and on time.
• Administration: You excel at streamlining processes, maintaining organisation, and handling administrative tasks with precision.
• Customer Service Excellence: You provide exceptional support, building strong relationships and delivering a positive customer experience.
• Detail-Oriented Problem Solver: You have exceptional attention to detail and are always thinking two steps ahead.
  
  

Home Made Benefits:

• Annual Leave: 24 days leave + your birthday off
• Modern, state of the art offices
• Employee Perks: discounts for stores, cinema etc
• Yearly Half Day Charity Day
• Office Social Events (Summer and Winter Parties)
• Culture Club: ad hoc events for notable dates (St. Patricks day, Diwali, Movember), Mental Health Champions, CSR opportunities
• On site Gym access, showers (towels & shower gel), and indoor bike storage
• Weekly Friday 5pm Happy Hour in the office
• Opportunities to upskill in your career through our Learning and Development Programme
  
  

We are an equal opportunity employer

Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.

Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at Home Made by 2x

Get notified about new Operations Associate jobs in London, England, United Kingdom.

Stratford, England, United Kingdom 2 days ago

Bethnal Green, England, United Kingdom 4 days ago

London, England, United Kingdom 4 days ago

Bermondsey, England, United Kingdom 1 month ago

Operations Associate at VC backed startup (£35-60k)

Greater London, England, United Kingdom £35,000.00-£60,000.00 1 month ago

Kensington, England, United Kingdom 1 month ago

Bethnal Green, England, United Kingdom 1 month ago

Bromley, England, United Kingdom 2 weeks ago

Wandsworth, England, United Kingdom 2 months ago

Tottenham, England, United Kingdom 1 month ago

London, England, United Kingdom 2 months ago

Croydon, England, United Kingdom 4 weeks ago

Wembley, England, United Kingdom 1 month ago

Operations Associate at VC backed startup (£35-60k)

Chessington, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 months ago

London, England, United Kingdom 2 weeks ago

Operations Associate @ VC backed startup (£35-60k)

London, England, United Kingdom 2 days ago

Dispatch Agent (Operations) - FULL TIME - Gatwick Airport

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 20 hours ago

London, England, United Kingdom 2 weeks ago

City Of London, England, United Kingdom 15 hours ago

London, England, United Kingdom 3 days ago

Operations & Logistics Associate - International

London, England, United Kingdom 2 days ago

Graduate Operations Transformation Associate

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 month ago

Operations Associate Compliance - London

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.