Operations Associate

Hollybank Trustees Ltd; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Hybrid working

Pension plan

Sabbatical

Volunteer days

Health plan

Life cover

Cycle to work

Job summary

STRAT7 is seeking an Operations Associate to join the Incite Health team in London. You will coordinate client-facing projects across qualitative, quantitative and secondary research methods for pharma and medical technology clients, with a focus on fieldwork, coordination and compliance.

You will be fully integrated into account and project teams, providing mechanics support, input on budgets and schedules, and ensuring timely delivery with meticulous attention to detail and proactive

Qualifications

• Experience managing quantitative and/or qualitative fieldwork in healthcare/pharmaceutical market research.
• Excellent written and verbal communication; able to engage with clients and partners.
• Meticulous attention to detail with an organized approach to work.
• Ability to coordinate multiple workstreams and meet deadlines.
• Proactive, solution-focused mindset and collaborative team player.

Responsibilities

• Project set up, coordination, and fieldwork management including budgeting updates and client communications.
• Drafting screeners, consents, discussion guides; setting up research platforms.
• Liaising with third parties for fieldwork; monitoring recruitment and progress.
• Ensure compliance with PV and AE reporting; support budgeting and invoicing processes.
• Schedule project close meetings and manage close-out with stakeholders.

Skills

Fieldwork management

Project coordination

Client liaison

Attention to detail

Proactive problem-solving

Team collaboration

MS Office

Tools

MS Office

Job description

STRAT7 is a data, analytics, and strategy consultancy that helps clients solve complex business challenges. We combine cutting‑edge technology with deep industry expertise to deliver actionable insights that drive growth and transformation. As a group, we bring together experts in data science, AI, consumer insight, commercial strategy, and research methods to provide clients with a complete solution to their business challenges. We embrace agile methodologies across our organization, allowing us to respond quickly to changing market conditions and client needs while delivering high‑quality solutions efficiently.

POSITION OVERVIEW

We are seeking an exceptional Operations Associate to join our STRAT7 Incite Health team in London. The role will coordinate diverse, client-facing projects across qualitative, quantitative and secondary research methodologies for pharmaceutical, medical device and medical technology companies. You'll bring foundational experience managing fieldwork or acting as project manager for healthcare research projects, combined with strong organisational skills, meticulous attention to detail, and a can‑do attitude. You will be fully integrated into account and project teams, providing mechanics support and administrative input whilst supporting compliance and contractual obligations. This is a core role spanning proposal, project and client account work.

KEY RESPONSIBILITIES

On projects, end-to-end support will be offered with set up, project coordination and fieldwork management, analysis management and project close. Main specifics include:

• Project set up and coordination: setting up client and partner SOWs, managing and updating our internal systems with key project information, organising internal/external meetings as appropriate, drafting weekly updates and/or attend weekly calls with client
• Research set up: drafting screeners, consents, writing discussion guide and other templates, setting up research platforms (e.g. online forums/ other)
• Fieldwork: liaison with and management of all third parties, monitoring recruitment and fieldwork progress and implementing remedial actions as required
• Compliance: liaising with client PV department as required, sourcing and supplying PV training, overseeing and monitoring AE reporting, managing client compliance platforms
• Budget management: monitoring project spend / budgeting across the project life cycle and communicating relevant information to accounts (PO, invoicing schedule)
• Project close: scheduling project close meetings/ closing out the project with relevant parties

On proposals, support will include:

• Creating proposal costings (drafting specifications, liaising with suppliers, compiling internal costs/updating client cost sheets and platforms)
• Creating proposal slides: sample, methodology, therapy area expertise, costs, timings, data etc
• Inputting information into client-specific templates or platforms (e.g. costing templates etc) – as required

SKILLS & ATTRIBUTES

• Proven experience managing quantitative and/or qualitative fieldwork or acting as a project manager within healthcare/pharmaceutical market research
• Excellent written and verbal communication skills, with ability to engage confidently with clients, colleagues, fieldwork partners and research participants
• Meticulous attention to detail with a consistent, accurate approach to work
• Highly organised with the ability to coordinate multiple workstreams and prioritise effectively
• Proactive and solution-focused mindset; takes ownership of tasks and approaches challenges pragmatically
• Strong collaborative approach; works effectively as part of a team and demonstrates flexibility in supporting broader priorities
• Ability to remain calm and composed under pressure, with sound judgement in seeking support when required
• Empathetic approach to stakeholder engagement across all backgrounds and professional contexts
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel)

BENEFITS

The role comes with a competitive salary and clear paths to promotion and to new opportunities. Benefits include:

• 25 days holiday plus UK bank holidays (Christmas closure – 3 days additional to entitlement – discretionary and non-contractual leave)
• Flexible, hybrid working options – we expect you to be at the office 3 days a week
• A contributory group personal pension scheme, to which we contribute 4% of Qualified Banded earnings to each team member’s gross salary after an initial 3 months service
• 4-week sabbatical after 4 years continuous service on top of 25 days holiday
• 2 volunteering paid days per year (under a formal program for a registered charity)
• A Health cash plan
• Life assurance scheme at 4 x salary
• Cycle to work scheme following successful completion of probation

RECRUITMENT

The cycle includes three interviews.

DICLOSURE

STRAT7 is an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for research. Our commitment to inclusivity is not just about race and gender identity, but also age, disability status, sexual orientation, religion and many other parts of one's identity. All of our employee's points of view are key to our success, and inclusion is everyone's responsibility.