Operations Associate

The Chief of Staff Association; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

An international membership organization located in Greater London is seeking an Operations Associate to support daily administration of membership and finance operations. Responsibilities include maintaining accurate records, assisting with renewals, and providing financial reporting support. Ideal candidates are detail-oriented and possess strong communication skills. This full-time role offers a salary of £30,000 – £35,000 and various benefits, including professional development and health insurance.

Benefits

25 days annual leave + bank holidays

10 days paid sick leave

Professional development stipend

Private health insurance

Access to the CSA member content library

International travel opportunities

Qualifications

• Strong attention to detail and organised working style.
• Clear and professional communication skills.
• Comfortable speaking to senior clients over the phone.
• Proactive approach with a willingness to take responsibility.
• No prior experience is required, just a readiness to learn.

Responsibilities

• Maintain accurate membership records.
• Assisting members with the renewal process.
• Provide support with financial auditing and reporting.
• Provide general administrative support to the finance and operations team.

Skills

Attention to detail

Organizational skills

Professional communication

Proactive approach

Job description

About the Chief of Staff Association

The Chief of Staff Association is the leading global membership organisation for chiefs of staff, with members across more than 75 countries. Our community includes chiefs of staff from some of the world’s most influential organisations in business and government, such as Google, Deloitte, the US Government and Salesforce.

Our mission is to connect chiefs of staff worldwide, creating a trusted network that supports collaboration and addresses complex challenges.

About the role

As Operations Associate you will play a key role in the daily administration of CSA’s membership and finance operations. Reporting to the Finance Manager, you will support accurate financial processes and member record management, ensuring smooth renewals, payment tracking, and efficient member support. This is a full-time, in-office role contributing to the effectiveness of the finance and operations team through reliable administration and clear communication.

What you’ll be doing:

• Maintain accurate membership records
• Assisting members with the renewal process
• Provide support with financial auditing and reporting
• Provide general administrative support to the finance and operations team

What we\'re looking for:

• Strong attention to detail and organised working style
• Clear and professional communication skills
• Comfortable speaking to senior clients over the phone
• Proactive approach with a willingness to take responsibility
• No prior experience is required, just a readiness to learn

Growth and progression

This role offers exposure to finance, operations, and member engagement in a growing organisation. As CSA expands, opportunities will emerge to develop into finance and bookkeeping, membership sales, engagement, tech and automations, and product development. CSA will support you to build a pathway that matches your strengths and career goals.

Salary and benefits

• £30,000 – £35,000 p.a. dependent on experience
• 25 days\' annual leave + bank holidays
• 10 days\' paid sick leave
• Professional development stipend
• Private health insurance
• Access to the CSA member content library, which includes over 80 hours of learning and development
• International travel opportunities

The Chief of Staff Association will always provide equal opportunities to any employee or job applicant. We will never discriminate or have prejudices on a person’s race, religious beliefs, sex, sexual orientation, gender, relationship status, disabilities or due to pregnancy or maternity.

CSA Limited is the UK subsidiary of The Chief of Staff Association, a public benefit corporation chartered by the State of Delaware in the United States of America.