Operations Associate

Sunsave Group; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

Sunsave Group is seeking a proactive project coordinator to oversee end-to-end solar and battery installation projects. You will coordinate customers, scaffolders, installers and relevant bodies to ensure a seamless customer experience and timely delivery.

You will develop a solid understanding of domestic solar and battery systems, explaining technical aspects clearly and assisting customers with tariffs and system optimisation.

Qualifications

• Desirable: experience in energy or renewables; training and product knowledge provided
• Excellent written and verbal communication
• Strong customer-facing experience welcomed
• Curious and proactive in finding and solving problems

Responsibilities

• Manage end-to-end installation projects, coordinating customers, scaffolders, installers and industry bodies
• Build strong rapport with customers throughout installation and in-life, manage expectations and optimise tariffs and battery usage
• Develop working knowledge of domestic solar and battery systems to explain technical aspects clearly
• Collaborate with Sales, Product and other teams to improve processes in a fast-evolving energy market

Skills

Organisational skills

Attention to detail

Communication skills

Interpersonal skills

Self-motivation

Flexibility

Interest in solar & battery installs

Job description

Requirements

• High organisational ability and attention to detail


• (Desirable) Experience in energy or renewables is desirable, but definitely isn't essential as we'll provide all the training and product knowledge you need


• Excellent communication skills, both written and verbal


• Strong interpersonal skills: experience in (or a real desire to work in) customer-facing roles is strongly preferred


• Self-motivated, curious and proactive in finding and solving problems


• Flexibility to operate in a fast-paced and ever-changing environment


• Excited to learn about solar & battery installations and the wider home energy ecosystem

What the job involves

• Project management: managing the end-to-end installation process, including coordinating with customers, scaffolders, installers and industry bodies to deliver an outstanding customer experience


• Customer communication: building a strong rapport with customers across their journey - from installation through to in-life - clearly managing expectations, handling unexpected issues and helping customers make the most of their system, including getting set up on the right energy tariff and optimising their battery


• Technical knowledge: developing a strong working knowledge of domestic solar & battery systems so you can carry out simple surveys, estimate scaffolding costs, and explain technical aspects of an installation or system behaviour to customers in a clear, accessible way, with support from the technical team where needed


• Working across teams and the wider energy market: you will also have opportunities to engage with other teams in the business, such as Sales and Product, to improve and scale our processes, and staying closely involved in a fast-evolving energy landscape, including smart tariffs, battery optimisation and emerging market developments