Operations Assistant (Transport Team)

NUCO Travel; London; On-site; GBP 24,000 - 28,000; Full time

Job summary

NUCO Travel is seeking an Operations Assistant to support transport logistics for their travel packages. This full-time position offers up to a 15% performance bonus, flexible working, and a chance to progress within a well-recognized travel company. The ideal candidate should be organized, communicative, and proactive with a passion for travel.

Benefits

Competitive salary and bonus up to 15%

Friends & family discount on ski holidays

Regular paid-for socials and team trips

Flexible working environment

Career development opportunities

Extra holiday allowance for continuous service

Merch pack including T-shirts and sunglasses

Discounts on a range of companies and brands

Qualifications

• Strong communicator, tech-savvy, able to juggle multiple priorities.
• Comfortable using Excel and Google Sheets.
• Ability to prioritize tasks and work under pressure.

Responsibilities

• Support in booking, administration, and delivery of coaches and transport.
• System administration on our sales and organization platform.
• Time overseas in ski resorts for transport delivery.

Skills

Highly organised

Attention to detail

Problem-solving

Team player

Tools

Excel

Google Sheets

Job description

NUCO Travel Group | Operations Assistant

Job Title: Operations Assistant

Contract: Full-time + Peak season weekend work

Location: Office-centric to our Cheadle Office in South Manchester or the London Office in Putney

In-office policy: 3 - 5 days per week, depending on the time of year

Hours: 37.5 hours per week

Salary: £24,500 - £27,500 depending on experience, plus up to 15% annual performance bonus

Department: Operations - Transport Team

Reporting to: Transport Manager

Role Overview

We are seeking a proactive and organised Operations Assistant to join our operations team and work on all aspects of transport for our package holidays. This role is crucial in ensuring the seamless planning and delivery of all passenger transport across all brands.

This is a highly rewarding role with strong opportunities for progression within the company.

The ideal candidate will be a strong communicator, tech-savvy, and able to juggle multiple priorities in a fast-paced environment.

Key Responsibilities

• Working with the Transport Manager and wider operations team, support in the booking, administration and delivery of coaches, ferries, Le Shuttle, and all supporting elements.
• Working with the Transport Manager and wider operations team, support in the booking, administration and delivery of all airport transfers and all supporting elements.
• Working with the Transport Manager and wider operations team, support in the booking, administration and delivery of all flights.
• System administration on our sales and organisation platform
• Time overseas in our ski resort(s), assisting in transport delivery alongside existing resort managers. 1-2 weeks per winter season.

Skills & Attributes

Essential

• Highly organised with great attention to detail.
  
• Comfortable using Excel/Google Sheets and able to learn new tools quickly.
  
• Ability to prioritise tasks and work under pressure during peak periods.
  
• A team player who takes initiative and enjoys problem-solving.

Desirable

• Previous experience in logistics or operations.
  
• Experience in the snowports industry, preferably in student snowports.
  
• French speaker.

Working hours

Your main contracted hours will be 37.5 hours per week, based in our South Manchester office. Working hours may vary depending on the company's requirements, such as working abroad as part of the delivery team.

Benefits

We have won awards for being one of the Top 20 Businesses to work for in travel. Part of this is because we believe that not all benefits are quantifiable in a monetary sense. Here at the NUCO Travel Group, we like to ensure we are giving back on all levels:

Financial

Competitive salary and bonus (up to 15%)

Friends & family discount on ski holidays (and some treats, the longer you are with us)

Social

Regular “low-key” drinks after work and social opportunities

Several paid-for socials throughout the year and annual team-building trips, including Team Ski

Work

Flexible working environment

Clear career development and CV amplification opportunities

Exposure to senior leadership for training and mentoring

Extra holiday allowance for continuous service

Products & tools

Merch pack (T-shirts, SunGod sunglasses and beanie)

Discounts on a wide range of companies, brands and experiences

Health

Welfare work package

Our commitment to equality and diversity

NUCO is an equal-opportunity employer and prohibits discrimination and harassment of any kind. NUCO is committed to the principle of equal employment opportunity for all employees and to providing a work environment free from discrimination and harassment. All employment decisions at NUCO are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other status protected by the law. NUCO will not tolerate discrimination or harassment based on these characteristics. NUCO encourages all applicants to apply.