Operations Assistant Store Manager | Aesop Bicester Village | Full Time FTC (New Store Opening [...]

AESOP; Bicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Assistant Store Manager for its new location in Bicester Village. This role offers a unique opportunity to contribute to the store's success by maximizing results and achieving key performance indicators. The ideal candidate will have experience in people and operational management, effective selling skills, and a strong ability to lead a team in creating an inclusive environment. This full-time position emphasizes professional development and is perfect for someone passionate about retail and customer service. Join a company committed to sustainability and inclusivity as it prepares for an exciting new chapter in its growth journey.

Qualifications

• Experience in people and operational management within customer service.
• Proven track record in effective selling and driving commercial outcomes.

Responsibilities

• Assist the Store Manager in driving store performance and achieving KPIs.
• Handle daily operations and maintain store presentation according to guidelines.

Skills

People Management

Operational Management

Effective Selling Skills

Team Leadership

Interpersonal Relationships

Communication Skills

Problem-Solving Skills

Merchandising Skills

Empathy

Curiosity

Tools

Microsoft Office

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role Purpose

Aesop is delighted to now welcome applications for the Operations Assistant Store Manager position for our new signature space at Aesop Bicester Village. This is an exciting opportunity to be part of Aesop's growth as we prepare to open in June 2025.

The Operations Assistant Store Manager role is responsible for assisting the Store Manager in driving the store to maximise results and the achievement of Key Performance Indicators. In partnership, they will maintain and present the store in accordance with company guidelines, handle the daily operations of the store, demonstrate an in-depth knowledge of the brand, products and internal operational procedures.

What We Are Looking For

• Experience in a people and operational/systems management role or similar, within a customer service environment
• Proven track record of effective selling skills and ability to drive commercial outcomes
• History of successfully participating in, contributing to and leading a team; creating an inclusive and psychologically safe work environment
• Demonstrated ability to utilise empathy to manage interpersonal relationships
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication, problem-solving and merchandising skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)
• Computer literacy encompassing strong familiarity with Microsoft Office suite

This position is Full Time, 40 hours per week for a fixed term and operates an on-site working pattern.