Operations Assistant & Front of House

IoT Tribe; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology accelerator is seeking an Operations Assistant & Front of House in London. This full-time, on-site role involves supporting daily operations, customer service, and administrative tasks. Ideal for graduates eager to enter the deep-tech industry, the position requires strong operations proficiency, analytical skills, and a customer-focused mindset. The contract is fixed term until November 2026, with possible extensions. If interested, send your CV and cover letter detailing your relevant experience and motivation to apply.

Qualifications

• Proficiency in Operations Management to ensure smooth daily functioning.
• Strong analytical skills to identify areas for improvement and streamline processes.
• Experience in customer service to create a positive experience for visitors.

Responsibilities

• Assist with daily operational tasks for smooth site running.
• Support event set-up and packing down.
• Greet guests and act as the first point of contact.

Skills

Operations Management

Analytical Skills

Communication Skills

Customer Service

Multitasking

Attention to Detail

Office Software Proficiency

Job description

IoT Tribe is dedicated to accelerating the growth and adoption of disruptive technologies worldwide.

We connect corporates, government agencies, investors, startups, SMEs, and other ecosystem players across industries to foster innovation and collaboration. By offering access to cutting-edge technologies, strategic tech initiatives, and equity-free accelerators, we empower corporations to drive transformation and startups to scale effectively. Our unique, curated ecosystem is at the forefront of technology‑driven disruption, enabling partnerships and opportunity creation for all stakeholders involved.

As part of this mission, we launched Janus, an accelerator and ecosystem for dual‑use innovation, in partnership with the Ministry of Defence’s Defence and Security Accelerator (DASA, part of UKDI) and other key stakeholders. Janus supports the UK’s leadership within NATO’s Defence Innovation Accelerator for the North Atlantic (DIANA), advancing cutting‑edge innovation in defence and security technologies.

Role Description

This is a full‑time, on‑site role for an Operations Assistant & Front of House, based in London. The role involves supporting daily operations, providing excellent customer service as the first point of contact, and coordinating administrative tasks. Responsibilities also include maintaining operational efficiency, assisting with event coordination, and ensuring the smooth running of front‑of‑house activities. The Operations Assistant will play a vital role in ensuring a welcoming and professional environment for employees, clients, and visitors.

This entry‑level role is perfect for graduates wanting to enter the deep‑tech or Defence Tech world.

Role Responsibilities

Operations Support

• Assist with day‑to‑day operational tasks to ensure smooth running of the site
• Support set‑up and pack‑down for events, services, or daily operations
• Help monitor stationary levels and assist with restocking supplies
• Follow operational procedures, checklists, and schedules accurately
• Support coordination between front‑of‑house, back‑of‑house, and management teams
• Assist with basic administrative tasks such as logging information or updating records

Front of House (FOH)

• Greet and welcome guests in a friendly, professional, and approachable manner
• Act as the first point of contact for visitors, customers, and clients
• Provide accurate information, answer basic enquiries, and direct guests as needed
• Assist with security passes, check‑ins, and registrations where applicable
• Maintain a clean, organised, and presentable front‑of‑house area at all times
• Support experience by identifying and responding to staff and guest needs promptly
• Handle basic feedback or concerns and elevate issues when required

Qualifications, Skills and Experience

• Proficiency in Operations and Operations Management to ensure smooth day‑to‑day functioning and support strategic initiatives
• Strong Analytical Skills to identify areas for improvement, streamline processes, and solve problems effectively
• Excellent Communication skills to interact with team members, clients, and stakeholders professionally
• Experience in Customer Service to provide exceptional support and create a positive experience for all visitors
• Capable of multitasking and prioritizing tasks in a dynamic environment
• Attention to detail and ability to maintain high standards of organisation
• Previous experience in a front‑of‑house or operational support role is advantageous
• Proficiency in relevant office software and technologies
• Strong sense of initiative and ability to work independently and as part of a team

Due to legal and regulatory requirements, this role is open only to individuals who are nationals of a NATO member state.

Terms & Application

• Given the sensitivity of some of our work, you will be required to undergo a BPSS check.
• Based: In person, White City, London.
• Contract duration: Fixed term contract until 13 November 2026 with a possible extension up to 3 years.

If you think your profile fits and would like to apply, please send your CV to [e-mail] with a cover letter detailing the following (max 1 page):

1.Relevant Experience: Share one or two examples where you:

• Contributed to a busy team and office.
• Supported the delivery of operations in fast‑paced environment.
• Built relationships for the smooth running of an office.

2.Motivation: Explain why you are interested in joining IoT Tribe and what excites you about mission, particularly in relation to Janus or the broader innovation ecosystem.

Availability: Indicate your availability to start and any notice period, if applicable.