Operations Assistant - Fashion

The Retail Partnership Ltd; Watford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic fashion brand is seeking an Operations Coordinator to manage customer orders, from processing Purchase Orders to coordinating logistics. This role involves teamwork and requires strong time management and communication skills. IT skills are essential, but experience in the industry is not mandatory. The position is based in Watford.

Qualifications

• Natural ability to multi-task with strict adherence to deadlines.
• Strong detail orientation with excellent time management.
• Highly competent IT skills, quick learner of ERP systems.

Responsibilities

• Manage and track Purchase Orders and Sales Orders in the ERP system.
• Liaise with customers and factories to resolve queries and provide instructions.
• Coordinate with logistics for bookings and delivery schedules.

Skills

Multi-tasking

Time management

Attention to detail

Communication

IT skills

Tools

ERP system

Outlook

Excel

Word

PowerPoint

Job description

This is a fantastic opportunity to join a dynamic fashion brand in a fast-paced operations role, where you\'ll manage customer orders from start to finish. From POs and sales orders to liaising with factories, logistics, and customers, you\'ll be at the heart of keeping things running smoothly. A great opportunity to gain broad experience across order management, sales support, and operations while working with a collaborative team. This role is based in Watford.

Main Responsibilities Will Include:

• Manage and track Purchase Orders (POs), Sales Orders (SOs), and styles in the ERP system, ensuring accurate data and timely processing.
• Liaise with customers and factories to resolve queries, send POs and SOCs, and provide barcodes, packing, and shipping instructions.
• Coordinate with logistics and warehouses to process bookings, manage delivery schedules, and ensure on-time shipments.
• Oversee stock management, including inventory processing, order allocation, raising picking tickets, invoices, and weekly order books.
• Support financial processes by preparing invoices and addressing queries from credit control and accounts payable.
• Deliver accurate seasonal reporting and assist the Operations team with ad-hoc tasks across customer order management, sales support, and internal operations.

Person Specification:

• A natural ability to multi-task with strict adherence to deadlines.
• Strong detail orientation with excellent time management and organisational skills.
• Highly competent IT skills - Outlook, Excel, Word, PowerPoint. Would be able to pick up using the company ERP system quickly.
• Outstanding communication and follow-up skills.
• Eagerness and ability to thrive in a fast-paced environment, driven by teamwork and collaborative innovation.
• Experience is not necessary, however having worked in the industry would be a plus.