Operations Assistant - Community Tennis Centre

Wimbledon; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading organization as an Operations Assistant at the Community Tennis Centre. You'll be the first point of contact for guests, managing customer inquiries and court bookings while ensuring outstanding service. This entry-level role involves working evenings and weekends, and supports various operations tied to the renowned Wimbledon Championships.

Qualifications

• Strong customer service skills and ability to resolve issues.
• Experience in a sports environment and knowledge of tennis preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Provide exceptional front-of-house customer service.
• Manage court bookings and oversee venue operations.
• Ensure compliance with health and safety policies.

Skills

Customer service

Interpersonal skills

Organization

Tools

Microsoft Office Suite

CRM systems

Job description

Operations Assistant - Community Tennis Centre

Join to apply for the Operations Assistant - Community Tennis Centre role at Wimbledon

Operations Assistant - Community Tennis Centre

Join to apply for the Operations Assistant - Community Tennis Centre role at Wimbledon

Job Description

To ensure outstanding levels of guest service within the Community Tennis Centre in liaison with the Assistant General Manager – Community Tennis Centre and General Manager and colleagues adopting a pro-active, collaborative approach.

Job Description

To ensure outstanding levels of guest service within the Community Tennis Centre in liaison with the Assistant General Manager – Community Tennis Centre and General Manager and colleagues adopting a pro-active, collaborative approach.

This role is based at The All England Lawn Tennis - Club Community Tennis Centre.

What you will be doing

• Providing excellent ‘front of house’ customer service; welcoming players and visitors, receiving deliveries and answering routine enquiries.
• Understanding and awareness of the Club’s high expectations – pro-actively resolve issues that compromise our standards with a solution focused approach.
• You will provide onsite supervision of the venue at evenings and weekends as per your rota, ensuring daily site inspections for the Community Tennis Centre including the site opening and closing procedures including evenings and weekends – escalating or resolving queries as appropriate.
• Supporting the registration of new customers taking bookings and payments for bookings, processing refunds and other administrative support.
• Liaising and communicating with various internal and external stakeholders including: Security, Cleaning, Groundstaff, Estate Management, administrative team and coaches.
• End to end management of court bookings including – making, amending and cancelling bookings for courts, courses and private lessons and taking payments from guests and processing refunds
• Providing support for first aid incidents and emergencies as appropriate.
• Understanding, awareness and compliance with the AELTC Health and Safety Policy and Procedures, Child Protection Policy and Guidelines and Site Rules.
• Undertaking routine administration – answering queries and escalating as appropriate
  
  

What part your role will play in The Championships

• During Official and Unofficial Practice, the Community Tennis Centre hosts players competing in The Championships and supports the Commercial team as a venue for AELTC Partner activation activity.
• During The Championships, the Community Tennis Centre provides facilities for Club Members.
  
  

About you

• Proven, strong customer service skills, with the ability to professionally answer queries, resolve problems and escalate where appropriate
• Strong interpersonal skills – able to build and maintain effective internal and external working relationships and communicate effectively both face to face and remotely
• Experience and ability to work independently and part of a team
• Pro-active, organised, efficient, professional, reliable, able to meet deadlines with a positive, solution focused, flexible approach
• Strong, proven working knowledge of Microsoft Office Suite to Intermediate level
• Strong, proven working knowledge and experience with CRM and booking systems.
• Experience of working in a sports centre or tennis facility and interest in tennis.
  
  

About us

• The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships, widely regarded as the world’s premier tennis tournament and is home to one of the world’s most prestigious tennis clubs.
• Our business has grown in recent years and we expect that success to continue. We have plans to further improve our facilities and invest in our people in future years. Our success is important to us and we are guided by our key values of Heritage, Integrity, Respect and Excellence.
• The Community Tennis Centre is the home of the WJTI with children receiving coaching throughout the year and the role of the Community Tennis Centre is to support Official and Unofficial Practice, develop and evolve the community footprint, host junior and adult coaching and programming, and host tournaments and events.
• The facilities include grass, indoor and outdoor courts including sports pitches available for hire by local community groups and the Clubhouse and ancillary facilities support the use of the courts and pitches.
• The Community Tennis Centre is open 7 days/week and the role will include working evenings and weekends in accordance with a rota.
• The role will require full DBS clearance and the results need to be satisfactory to the organisation.
• For further details, please see the link to The All England Lawn Tennis Club Community Tennis Centre below.
• https://raynespark.communitysport.aeltc.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at Wimbledon by 2x

Get notified about new Operations Assistant jobs in London, England, United Kingdom.

Kensington, England, United Kingdom 1 week ago

Tottenham, England, United Kingdom 4 hours ago

London, England, United Kingdom 2 weeks ago

Bethnal Green, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Bethnal Green, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

Wandsworth, England, United Kingdom 2 months ago

Bermondsey, England, United Kingdom 1 month ago

Operations Associate (Part-Time) - Covent Garden

London, England, United Kingdom 1 week ago

Stratford, England, United Kingdom 1 week ago

Croydon, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 2 weeks ago

Wembley, England, United Kingdom 1 month ago

Greenwich, England, United Kingdom 4 days ago

London, England, United Kingdom 2 days ago

Operations & Logistics Associate - International

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

Operations Associate at VC backed startup (£35-60k)

London, England, United Kingdom 22 minutes ago

Operations Associate @ VC backed startup (£35-60k)

Ecommerce Operations Associate (Junior Level)

Greater London, England, United Kingdom 4 days ago

London, England, United Kingdom 5 days ago

Hammersmith, England, United Kingdom 1 week ago

Weekend Operations Coordinator (part-time, remote)

City Of London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.